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NETGEAR WNDR3400v3 Changes Not Saved, Incorrect Date or Time, Wireless Connectivity

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Troubleshooting

101

N600 Wireless Dual Band Router WNDR3400v3

Changes Not Saved

If the router does not save the changes you make in the router interface, check the following:

•When entering configuration settings, always click the Apply button before moving to

another screen or tab, or your changes are lost.

•Click the Refresh or Reload button in the web browser. The changes might have

occurred, but the old settings might be in the web browser’s cache.

Incorrect Date or Time

Select Advanced > Security > Schedule to display the current date and time. The router

uses the Network Time Protocol (NTP) to obtain the current time from one of several network

time servers on the Internet. Each entry in the log is stamped with the date and time of day.

Problems with the date and time function can include the following:

•Date shown is January 1, 2000. This means the router has not successfully reached a

network time server. Check that your Internet access is configured correctly. If you have

finished setting up the router, wait at least 5 minutes, and check the date and time again.

•Time is off by one hour. The router does not automatically sense daylight savings time. In

the Schedule screen, select the Automatically adjust for daylight savings time check

box.

Wireless Connectivity

If you are having trouble connecting wirelessly to the router, try to isolate the problem.

•Does the wireless device or computer that you are using find your wireless network?

If not, check the Wireless LEDs on the front of the router. They should be lit. If they are

not, you can press the WiFi On/Off button on the side of the router to turn the router’s

wireless radio back on. You need to press and hold the WiFi On/Off button until the LED

status changes.

If you disabled the router’s SSID broadcast, your wireless network is hidden and does not

show up in your wireless client’s scanning list. (By default, SSID broadcast is enabled.)

•Does your wireless device support the security that you are using for your wireless

network (WPA or WPA2)?

•If you want to view the wireless settings for the router, use an Ethernet cable to connect a

computer to a LAN port on the router. Then log in to the router and select Setup >

Wireless Settings see (Basic Wireless Settings on page 29).

Note: Be sure to click Apply if you make changes.

Contents

Main Page Contents Chapter 1 Hardware Setup Chapter 2 Getting Started with NETGEAR genie Chapter 3 genie Basic Settings Chapter 4 genie Advanced Home Chapter 5 USB Storage Chapter 6 Security Chapter 7 Administration Chapter 8 Advanced Settings Chapter 9 Troubleshooting Page Getting to know your router Unpack Your Router Position Your Router Prepare the Router Page Hardware Features Front Panel Table 1. Front panel LED descriptions N600 Wireless Dual Band Router WNDR3400v3 Hardware Setup Back Panel Label Cable Your Router Verify the Cabling Table 2. genie Connecting to the router Router Setup Preparation Use Standard TCP/IP Properties for DHCP Gather ISP Information Wireless Devices and Security Settings Types of Logins and Access NETGEAR genie Setup Use NETGEAR genie after Installation Upgrade Router Firmware Router Dashboard (Basic Home Screen) Add Wireless Devices or Computers to Your Network Manual Method Wi-Fi Protected Setup (WPS) Method Your Internet connection and network Internet Setup Internet Setup Screen Fields Page Attached Devices Parental Controls Page Page ReadySHARE USB Storage Basic Wireless Settings Wireless Setup Screen Fields Wireless Network Security Options Settings Change WPA Security Option and Password Guest Networks Guest Network Wireless Security Options Page Specifying custom settings Setup Wizard WPS Wizard Setup Menu WAN Setup Default DMZ Server Change the MTU Size Page LAN Setup LAN Setup Screen Settings LAN TCP/IP Setup Use Router as a DHCP Server Address Reservation Use the Router as a DHCP Server Address Reservation Quality of Service (QoS) Setup Enable WMM QoS for Wireless Multimedia Applications Set Up QoS for Internet Access QoS for Applications and Online Gaming Page QoS for a Router LAN Port QoS for a MAC Address Edit or Delete an Existing QoS Policy Accessing and configuring a USB storage drive USB Drive Requirements ReadySHARE Access File-Sharing Scenarios Share Photos Store Files in a Central Location for Printing Share Large Files over the Internet Basic Settings Add or Edit a Network Folder USB Storage Advanced Settings Available Network Folders Safely Remove a USB Drive Specify Approved USB Devices Connect to the USB Drive from a Remote Computer Access the Routers USB Drive Remotely Using FTP Page Keyword Blocking of HTTP Traffic Block Services (Port Filtering) Schedule Blocking Security Event Email Notifications Page Managing your network Upgrade the Router Firmware View Router Status Router Information Internet Port Show Statistics Button Connection Status Button Wireless Settings (2.4 GHz and 5 GHz) Guest Network (2.4 GHz and 5 GHz) View Logs of Web Access or Attempted Web Access Manage the Configuration File Back Up Settings Restore Configuration Settings Erase Set Password Password Recovery Page Fine-tuning your network Advanced Wireless Settings Port Forwarding and Port Triggering Remote Computer Access Basics Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Add a Custom Service Edit or Delete a Port Forwarding Entry Application Example: Making a Local Web Server Public Set Up Port Triggering Page Dynamic DNS Static Routes Page Remote Management USB Settings Universal Plug and Play Page IPv6 Traffic Meter Page Page Quick Tips Sequence to Restart Your Network Check Ethernet Cable Connections Wireless Settings Network Settings Troubleshoot with the LEDs Power/Test LED Is Off or Blinking Power/Test LED Stays Amber LEDs Never Turn Off Internet or Ethernet Port LEDs Are Off Cannot Log In to the Router Cannot Access the Internet Troubleshoot PPPoE Troubleshoot Internet Browsing Changes Not Saved Incorrect Date or Time Wireless Connectivity Wireless Signal Strength Restore the Factory Settings and Password Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Page Page Factory Settings Table 5. Factory default settings Technical Specifications Table 6. WNDR3400v3 Router specifications Table 5. Factory default settings (continued) Table 6. WNDR3400v3 Router specifications (continued) Index A B C D F G H I K O P Q R S V W