Troubleshooting | NETGEAR WNDR3700 instruction

9. Troubleshooting		9
9. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshoot with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Incorrect Date or Time

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NETGEAR WNDR3700 user manual Troubleshooting

Contents

N600 Wireless Dual Band Gigabit Router WNDR3700v4 Trademarks SupportCompliance Contents Netgear genie Advanced Home Advanced Settings Appendix a Supplemental Information Getting to know your router Hardware Setup Front Panel Hardware FeaturesUnpack Your Router Icon Description Label Back Panel Position Your Router Attach the Stand Cable Your Router Verify the Cabling Hardware Setup Getting Started with Netgear Genie Connecting the router Types of Logins and Access Router Setup PreparationWireless Devices and Security Settings Use Standard TCP/IP Properties for Dhcp Upgrade the Firmware Use Netgear genie after Installation Basic Home screen with dashboard, language, and online help Dashboard Basic Home Screen Wi-Fi Protected Setup WPS Method Join Your Wireless Network To use WPS to join the wireless network Manual Method Netgear genie App and Mobile genie App Your Internet connection and network Netgear genie Basic Settings Basic Home Screen Internet Setup To view or change the basic Internet setup Internet IP Address Internet Setup Screen FieldsDoes Your ISP Require a Login? Answer either yes or no  To go to the Attached Devices screen Attached Devices Parental Controls  To set up Live Parental Controls Netgear genie Basic Settings Click the Take me to the status screen button ReadySHARE Storage  To view or change basic wireless settings Basic Wireless Settings Region Selection Wireless Settings Screen FieldsWireless Network 2.4 GHz b/g/n and 5 GHz  To change the WPA settings Change WPA Security Option and PasswordSecurity Options Settings Guest Networks  To set up a guest network Select Basic Guest Network WPA Encryption Guest Network Wireless Security Options Netgear genie Advanced Home Specify custom settings Netgear genie Advanced Home Screen Setup Wizard To use the Setup Wizard Select either Push Button or PIN Number WPS Wizard To use the WPS Wizard Select Advanced WPS Wizard Setup Menu WAN Setup  To set up a default DMZ server Default DMZ Server Common MTU sizes Change the MTU Size  To change the LAN settings LAN Setup To change the MTU size Select Advanced Setup WAN Setup Use Router as a Dhcp Server LAN Setup Screen SettingsLAN TCP/IP Setup Address Reservation Use the Router as a Dhcp ServerAddress Reservation Enable WMM QoS for Wireless Multimedia Applications Quality of Service QoS Setup To configure QoS  To reserve an IP address  To create a QoS policy for applications and online games Set Up QoS for Internet AccessQoS for Applications and Online Gaming Click the Add Priority Rule button Select the Turn Internet Access QoS On check boxQoS for a Router LAN Port QoS for a MAC Address  To edit or delete a QoS policy Select Advanced QoS SetupEdit or Delete an Existing QoS Policy Click Add Priority Rule Storage Accessing and configuring a USB storage  To access the USB device from Windows ReadySHARE AccessFile-Sharing Scenarios Share Photos  To share files with your friends and family Store Files in a Central Location for PrintingShare Large Files over the Internet  To access your USB device Storage Basic Settings To go to Storage Basic Settings Select Basic ReadySHARE Select Basic ReadySHARE, and click Edit Add or Edit a Network Folder  To go to USB Storage Advanced Settings Storage Advanced Settings Available Network Folders Safely Remove a USB DriveMedia Server Select the Allow only approved devices check box Specify Approved USB Devices  To connect to the router’s USB drive using a web browser Access the Router USB Drive Remotely Using FTPConnect to the USB Drive from a Remote Computer Ftp//10.1.65.4 Security Keep unwanted content out of your Select Advanced Security Block Sites Keyword Blocking of Http Traffic To delete a keyword or domain  To specify a trusted computer  To block services Select Advanced Security Block Services Block Services Port Filtering Security  To schedule blocking Schedule Blocking Security Event Email Notifications Manage your network Administration  To check for new firmware and update your router Router Information View Router StatusHardware Version. The router model LAN Port Show Statistics Button Internet Port Connection Status Button Wireless Settings 2.4 GHz and 5 GHz Administration View Logs of Web Access or Attempted Web Access Back Up Settings Manage the Configuration FileRestore Configuration Settings Erase Password Recovery Set Password Customize your network Advanced Settings Advanced Wireless Settings Restrict Wireless Access by MAC Address Select the Turn Access Control On check box Wireless AP To restrict access based on MAC addresses Select the Enable Access Point Mode check box Wireless Repeating Function WDS Wireless repeating scenario Following settings are available  To view or change the Wireless Repeating Function settings  To set up the base station Set Up the Base Station  To configure the router as a repeater unit Set Up a Repeater Unit Port Forwarding and Port Triggering Remote Computer Access Basics Destination port number Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering  To set up port forwarding Set Up Port Forwarding to Local Servers Add a Custom Service Application Example Making a Local Web Server Public Set Up Port TriggeringEdit or Delete a Port Forwarding Entry Advanced Settings Dynamic DNS Static Routes  To set up Dynamic DNSSelect the Use a Dynamic DNS Service check box  To set up a static route Remote Management  To turn on Universal Plug and Play USB SettingsUniversal Plug and Play IPv6  To set up an IPv6 Internet connection type IPv6 Filtering IPv6 LAN SetupAuto Detect Fields Auto Config Pass Through 6to4 Tunnel Fixed IPv6 Fixed WAN SetupIPb6 Fixed LAN Setup Dhcp PPPoE Traffic Meter Troubleshooting Quick Tips Troubleshoot with the LEDs Power LED Is Off or BlinkingLEDs Never Turn Off Internet LED Is Off Cannot Log In to the Router Cannot Access the InternetWireless 2.4 GHz and 5 GHz LEDs Are Off Troubleshooting 105 Incorrect Date or Time Wireless ConnectivityChanges Not Saved Wireless Signal Strength Supplemental Information Factory default settings Factory Settings WPA2-PSK AES Technical Specifications Supplemental Information 111

9. Troubleshooting