Troubleshoot with the LEDs, LEDs Never Turn Off | NETGEAR WNDR3700

N600 Wireless Dual Band Gigabit Router WNDR3700v4

•Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. You can view the MAC address in the Attached Devices screen.

Troubleshoot with the LEDs

After you turn on power to the router, the following sequence of events should occur:

1.When power is first applied, verify that the Power LED lights.

2.After 2 minutes, verify the following:

•The Power LED lights solid green.

•The Internet LED lights.

•The 2.4 GHz and 5 GHz LEDs light.

The LEDs on the front panel of the router can be used for troubleshooting.

Power LED Is Off or Blinking

•Make sure that the power cord is securely connected to your router and that the power adapter is securely connected to a functioning power outlet.

•Check that you are using the 12V DC, 5A power adapter that NETGEAR supplied for this product.

•If the Power LED blinks slowly and continuously, the router firmware is corrupted. This can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions, or help with a hardware problem, contact technical support at www.netgear.com/support.

LEDs Never Turn Off

When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the LEDs stay lit, there is a fault within the router. If all LEDs are still lit 1 minute after power-up:

•Cycle the power to see if the router recovers.

•Press and hold the Restore Factory Settings button to return the router to its factory settings as explained in Factory Settings on page 109.

If the error persists, you might have a hardware problem and should contact technical support at www.netgear.com/support.

Internet LED Is Off

If the Internet LED does not light, check the following:

•Make sure that the Ethernet cable connections are secure at the router and at the modem or computer.

Troubleshooting

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NETGEAR WNDR3700 Troubleshoot with the LEDs, Power LED Is Off or Blinking, LEDs Never Turn Off, Internet LED Is Off

Contents

N600 Wireless Dual Band Gigabit Router WNDR3700v4 Compliance SupportTrademarks Contents Netgear genie Advanced Home Advanced Settings Appendix a Supplemental Information Getting to know your router Hardware Setup Unpack Your Router Hardware FeaturesFront Panel Icon Description Label Back Panel Position Your Router Attach the Stand Cable Your Router Verify the Cabling Hardware Setup Getting Started with Netgear Genie Connecting the router Use Standard TCP/IP Properties for Dhcp Router Setup PreparationTypes of Logins and Access Wireless Devices and Security Settings Upgrade the Firmware Use Netgear genie after Installation Basic Home screen with dashboard, language, and online help Dashboard Basic Home Screen Manual Method Join Your Wireless NetworkWi-Fi Protected Setup WPS Method  To use WPS to join the wireless network Netgear genie App and Mobile genie App Your Internet connection and network Netgear genie Basic Settings  To view or change the basic Internet setup Internet SetupBasic Home Screen Does Your ISP Require a Login? Answer either yes or no Internet Setup Screen FieldsInternet IP Address  To go to the Attached Devices screen Attached Devices Parental Controls  To set up Live Parental Controls Netgear genie Basic Settings Click the Take me to the status screen button ReadySHARE Storage  To view or change basic wireless settings Basic Wireless Settings Wireless Network 2.4 GHz b/g/n and 5 GHz Wireless Settings Screen FieldsRegion Selection Security Options Settings Change WPA Security Option and Password To change the WPA settings Guest Networks  To set up a guest network Select Basic Guest Network WPA Encryption Guest Network Wireless Security Options Netgear genie Advanced Home Specify custom settings  To use the Setup Wizard Setup WizardNetgear genie Advanced Home Screen  To use the WPS Wizard Select Advanced WPS Wizard WPS WizardSelect either Push Button or PIN Number Setup Menu WAN Setup  To set up a default DMZ server Default DMZ Server Common MTU sizes Change the MTU Size  To change the MTU size Select Advanced Setup WAN Setup LAN Setup To change the LAN settings LAN TCP/IP Setup LAN Setup Screen SettingsUse Router as a Dhcp Server Address Reservation Use the Router as a Dhcp ServerAddress Reservation  To reserve an IP address Quality of Service QoS SetupEnable WMM QoS for Wireless Multimedia Applications  To configure QoS QoS for Applications and Online Gaming Set Up QoS for Internet Access To create a QoS policy for applications and online games QoS for a Router LAN Port Select the Turn Internet Access QoS On check boxClick the Add Priority Rule button Click Add Priority Rule  To edit or delete a QoS policy Select Advanced QoS SetupQoS for a MAC Address Edit or Delete an Existing QoS Policy Storage Accessing and configuring a USB storage Share Photos ReadySHARE Access To access the USB device from Windows File-Sharing Scenarios Share Large Files over the Internet Store Files in a Central Location for Printing To share files with your friends and family  To go to Storage Basic Settings Select Basic ReadySHARE Storage Basic Settings To access your USB device Select Basic ReadySHARE, and click Edit Add or Edit a Network Folder  To go to USB Storage Advanced Settings Storage Advanced Settings Media Server Safely Remove a USB DriveAvailable Network Folders Select the Allow only approved devices check box Specify Approved USB Devices Ftp//10.1.65.4 Access the Router USB Drive Remotely Using FTP To connect to the router’s USB drive using a web browser Connect to the USB Drive from a Remote Computer Security Keep unwanted content out of your  To specify a trusted computer Keyword Blocking of Http TrafficSelect Advanced Security Block Sites  To delete a keyword or domain  To block services Select Advanced Security Block Services Block Services Port Filtering Security  To schedule blocking Schedule Blocking Security Event Email Notifications Manage your network Administration  To check for new firmware and update your router LAN Port View Router StatusRouter Information Hardware Version. The router model Show Statistics Button Internet Port Connection Status Button Wireless Settings 2.4 GHz and 5 GHz Administration View Logs of Web Access or Attempted Web Access Erase Manage the Configuration FileBack Up Settings Restore Configuration Settings Password Recovery Set Password Customize your network Advanced Settings Advanced Wireless Settings Restrict Wireless Access by MAC Address  To restrict access based on MAC addresses Wireless APSelect the Turn Access Control On check box Select the Enable Access Point Mode check box Wireless Repeating Function WDS Wireless repeating scenario Following settings are available  To view or change the Wireless Repeating Function settings  To set up the base station Set Up the Base Station  To configure the router as a repeater unit Set Up a Repeater Unit Port Forwarding and Port Triggering Remote Computer Access Basics Destination port number Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering  To set up port forwarding Set Up Port Forwarding to Local Servers Add a Custom Service Edit or Delete a Port Forwarding Entry Set Up Port TriggeringApplication Example Making a Local Web Server Public Advanced Settings Dynamic DNS Select the Use a Dynamic DNS Service check box  To set up Dynamic DNSStatic Routes  To set up a static route Remote Management Universal Plug and Play USB Settings To turn on Universal Plug and Play IPv6  To set up an IPv6 Internet connection type Auto Detect Fields IPv6 LAN SetupIPv6 Filtering Auto Config Pass Through 6to4 Tunnel IPb6 Fixed LAN Setup IPv6 Fixed WAN SetupFixed Dhcp PPPoE Traffic Meter Troubleshooting Quick Tips Internet LED Is Off Power LED Is Off or BlinkingTroubleshoot with the LEDs LEDs Never Turn Off Wireless 2.4 GHz and 5 GHz LEDs Are Off Cannot Access the InternetCannot Log In to the Router Troubleshooting 105 Changes Not Saved Wireless ConnectivityIncorrect Date or Time Wireless Signal Strength Supplemental Information Factory default settings Factory Settings WPA2-PSK AES Technical Specifications Supplemental Information 111