Troubleshooting

Problem

Cause/Solution

A

 

Digital zoom cannot be used.

Digital zoom cannot be used:

 

 

 

• When one-touch portrait mode is selected or

33, 34,

 

 

b[Portrait] or e[Night portrait] is selected

40

 

 

from the scene mode menu.

 

 

 

• When [Multi-shot 16] is selected from the

71

 

 

[Continuous] settings in the shooting mode

 

 

 

menu.

 

 

 

• Before movie is started.

48

 

[Image mode] not available.

[Image mode] cannot be adjusted when [Multi-

71

 

 

shot 16] is selected for [Continuous].

 

 

 

 

 

 

No sound when shutter is

• [Off] is selected for [Sound settings] > [Shutter

87

 

released.

sound] in setup menu.

 

 

 

• [Continuous], [BSS] or [Multi-shot 16] is

71

 

 

selected for [Continuous] in shooting menu.

 

 

 

• d([Sports] scene mode) or l([Museum]

33, 36

 

 

scene mode) is selected.

 

 

 

• Movie mode is selected.

48

 

 

 

 

 

AF-assist illuminator does not

• [Off] is selected for AF assist option in camera

87

 

light.

setup menu.

 

 

 

• AF-assist illuminator turns off automatically in

33-37

 

 

some modes.

 

 

 

 

 

 

Pictures appear smeared.

Lens is dirty. Clean lens.

99

 

 

 

 

 

Colors are unnatural.

White balance does not match light source.

69

 

 

 

 

 

Randomly spaced bright pixels

Shutter speed too slow or ISO sensitivity too high.

 

 

(“noise”) appear in image.

Noise can be reduced by:

 

 

 

• Using flash

26

 

 

• Choosing scene mode with noise reduction

34, 35

 

 

 

 

 

Pictures are too dark

• Flash is off.

26

 

(underexposed).

• Flash window is blocked.

20

 

 

• Subject is beyond flash range.

26

Technical

 

mode) or use fill flash.

30

 

• Adjust exposure compensation.

 

 

• Subject is backlit. Select o([Backlight] scene

26, 37

 

 

 

 

Notes

Pictures are too bright

Adjust exposure compensation.

30

 

(overexposed).

 

 

 

 

 

 

 

105