Troubleshooting

Problem

Cause/Solution

A

 

Digital zoom cannot be used.

Digital zoom cannot be used:

 

 

 

• When bPortrait or eNight portrait is

33, 34

 

 

selected from the scene mode menu.

67

 

 

• When Multi-shot 16 is selected from the

 

 

Continuous settings in the shooting mode

 

 

 

menu.

46

 

 

• Before movie is started.

 

 

 

 

 

Image mode not available.

Image mode cannot be adjusted when Multi-

67

 

 

shot 16 is selected for Continuous.

 

 

 

 

 

 

No sound when shutter is

• Off is selected for Sound settings > Shutter

83

 

released.

sound in setup menu.

 

 

 

• Continuous, BSS or Multi-shot 16 is

67

 

 

selected for Continuous in shooting menu.

 

 

 

• d(Sports scene mode) or l(Museum

33, 36

 

 

scene mode) is selected.

 

 

 

• Movie mode is selected.

46

 

 

 

 

 

AF-assist illuminator does not

• Off is selected for AF assist option in camera

83

 

light.

setup menu.

 

 

 

• AF-assist illuminator turns off automatically in

33-37

 

 

some modes.

 

 

 

 

 

 

Pictures appear smeared.

Lens is dirty. Clean lens.

95

 

 

 

 

 

Colors are unnatural.

White balance does not match light source.

65

 

 

 

 

 

Randomly spaced bright pixels

Shutter speed too slow or ISO sensitivity too high.

 

 

(“noise”) appear in image.

Noise can be reduced by:

 

 

 

• Using flash

26

 

 

• Choosing scene mode with noise reduction

34, 35

Technical

 

 

 

Pictures are too dark

• Flash is off.

26

(underexposed).

• Flash window is blocked.

20

 

 

• Subject is beyond flash range.

26

Notes

 

• Adjust exposure compensation.

30

 

• Subject is backlit. Select o(Backlight scene

26, 37

 

mode) or use fill flash.

 

 

 

 

 

 

Pictures are too bright

Adjust exposure compensation.

30

 

(overexposed).

 

 

 

 

 

 

 

101