Troubleshooting

Problem

 

Cause/Solution

A

 

Image mode not available.

Another function that restricts the Image mode

49

 

 

option is enabled.

 

 

 

• Under some shooting conditions, facial skin

104

 

Skin tones are not softened.

 

tones may not be softened.

 

 

• Use Skin softening in the playback menu for

103

 

 

 

 

 

pictures containing more than three faces.

 

 

 

 

 

 

 

• Off is selected for Sound settings>Shutter

136

 

 

 

sound in setup menu. No sound is heard with

 

 

No sound when shutter is

 

some shooting modes and settings, even

 

 

released.

 

when On is selected.

 

 

 

• The speaker is blocked. Do not cover the

5, 24

 

 

 

speaker.

 

 

 

 

 

 

 

Off is selected for AF assist in the setup menu.

 

 

AF-assist illuminator does not

AF-assist illuminator may not light depending

53–60,

 

light.

on the position of the focus area or the current

135

 

 

scene mode, even when Auto is selected.

 

 

 

 

 

 

Pictures appear smeared.

Lens is dirty. Clean lens.

145

 

 

 

 

 

Colors are unnatural.

White balance does not match light source.

39

 

 

 

 

 

 

Shutter speed is too slow or ISO sensitivity is

 

 

Randomly spaced bright pixels

high as the subject is dark. Noise can be reduced

 

 

by:

 

Technical

(“noise”) appear in image.

 

•

Using flash.

30

 

 

 

 

• Specifying a lower ISO sensitivity setting.

42

 

 

 

 

 

 

 

•

Flash is off.

30

Notes

 

• Flash window is blocked.

24

 

 

Pictures are too dark

• Subject is beyond flash range.

30

and

•

Adjust exposure compensation.

34

 

(underexposed).

Index

•

Increase ISO sensitivity.

42

 

 

• Subject is backlit. Select Backlighting scene

30, 59

 

 

mode or use fill flash.

 

 

 

 

 

 

 

Pictures are too bright

Adjust exposure compensation.

34

 

(overexposed).

 

 

 

 

 

 

 

 

 

 

When taking pictures with V(auto with red-

 

 

 

eye reduction) or fill flash with slow sync and

 

 

Unexpected results when flash

red-eye reduction in Night portrait scene

 

 

mode, In-Camera Red Eye Fix may be applied to

 

 

set to V(auto with red-eye

30, 54

 

areas not affected by red-eye. Use any scene

 

reduction).

 

 

mode other than Night portrait, and change

 

 

 

 

 

 

the flash to any setting other than V(auto

 

 

 

with red-eye reduction) and try shooting again.

 

 

 

 

 

 

 

159