Troubleshooting

Notes Technical

134

Problem

Cause/Solution

c

Digital zoom cannot be used

Digital zoom is not available when [Multi-shot

93

 

16] is selected for [Continuous].

 

 

 

 

[Image mode] not available

[Image mode] cannot be adjusted when

93

 

[Multi-shot 16] is selected for [Continuous].

 

 

 

 

No sound when shutter is

• [Off] is selected for [Sound settings] >

115

released

[Shutter sound] in setup menu.

 

 

• [Continuous] or [Multi-shot 16] is selected

93, 95

 

for [Continuous], or [On] is selected for

 

 

[BSS] in shooting menu.

 

 

• P ([Sports] scene mode) or N ([Museum]

35, 38

 

scene mode) is selected.

 

 

• Anti-shake mode or T mode (other than

42, 62

 

[Time-lapse movieA] and [Stop-motion

 

 

movie]) is selected.

 

 

 

 

AF-assist illuminator does not

• [Off] is selected for AF assist option in cam-

115

light

era setup menu.

 

 

• AF-assist illuminator turns off automatically

35-40

 

in some modes.

 

 

 

 

Pictures appear smeared

Lens is dirty. Clean lens.

127

 

 

 

Colors are unnatural

White balance does not match light source.

91

 

 

 

Randomly spaced bright pix-

Shutter speed too slow. Noise can be

 

els (“noise”) appear in image

reduced by:

 

 

• Using flash

28

 

• Specifying a lower ISO sensitivity setting

96

 

 

 

Pictures are too dark

• Flash is off.

28

(underexposed)

• Flash window is blocked.

22

 

• Subject is beyond flash range.

28

 

• Adjust exposure compensation.

32

 

• Apply high-sensitivity shooting mode, or

33, 96

 

raise the ISO sensitivity.

 

 

• Subject is backlit. Select L ([Back light]

28, 39

 

scene mode) or use fill flash.

 

 

 

 

Pictures are too bright

Adjust exposure compensation.

32

(overexposed)

 

 

 

 

 

Unexpected results when

In-Camera Red-Eye Fix may, in very rare

28,

flash set to A (auto with

cases, be applied to areas not affected by

35,

red-eye reduction)

red-eye. Set flash to z (auto) or C (fill-

36, 43

 

flash) and try again. Note that red-eye reduc-

 

 

tion is the default setting for one-touch por-

 

 

trait, B, and D modes.