7. Troubleshooting
What if charging fails?
If your phone displays Not charging, charging is suspended. Make sure the battery is connected to an approved charging device and that the battery is at room temperature. Extreme temperatures, hot or cold, can affect your battery’s performance and prevent charging.
If charging still fails, disconnect the charger from your phone. Then reconnect the charger to your phone and retry. If you still experience charging problems, contact your service provider and, if necessary, bring your phone in to have it serviced. Also remember to bring in your battery and charger.
No service
If you’re outside the wireless service area, No service will display on your phone. No calls can be made or received, including emergency calls.
What if the call doesn’t go through?
Your phone can make and receive calls only when it’s switched on and in the wireless network’s service area. No service means that you’re probably outside the wireless service area. No calls can be made or received.
See “Checking signal strength” on page 14.
Check call restrictions means calls to the phone number you tried to call are restricted (see “Restrict calls” on page 55), or your phone is locked (see “Phone lock” on page 51).
Note: Check with your service provider for information about when you need to dial a ‘1’ and/or an area code in addition to the number.
If you make a mistake dialing
Press Clear to delete the last character entered, or press and hold Clear to delete all characters entered.
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