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Nokia 6370 warranty Troubleshooting, Problem Possible cause Possible solution

Models: 6370

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•TROUBLESHOOTING

	Problem	Possible cause	Possible solution

	My phone isn’t	Charger and phone are	Check connection between
	charging.	not properly connected.	charger and phone/charger
			stand and phone.

		Charger is not properly	Make sure charger is
		plugged in.	properly plugged into wall
			outlet.

	My phone isn’t	Battery is not charged.	Charge the battery.
	making/answering	Poor signal strength	Extend whip antenna.
	calls.	Poor signal strength	Extend whip antenna.
	calls.
		Outside of service area.	Change locations until the
			phone displays service
			available.

	I can’t listen to my	You don’t have voice	Call your wireless service
	voice messages.	mail service.	provider.
		You have not set up	Call your wireless service
		your voice mailbox with	provider.
		your service provider.

		You have not saved your	See “Store your voice
16		voice mail number in	mailbox number” on
		your phone.	page 58.

		The voice mail number	Call your wireless service
		The voice mail number	Call your wireless service
		you have saved is	provider.
		incorrect.

		You have forgotten your	Call your wireless service
		password or are entering	provider.
		it incorrectly.

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Nokia 6370 warranty Troubleshooting, Problem Possible cause Possible solution

Contents

User Guide ESN Question Answer Where to get infoLegal Information Part No Issue No Copyright 2002 Nokia. All rights reservedTable of contents Text messages Phone bookCall log Organizer Advanced featuresSecurity and System settings PersonalizationReference information Nokia One Year Limited WarrantyGames 14 Your phone and other devices MinibrowserFor your safety Connecting to Other Devices Qualified ServiceAccessories and Batteries Backup CopiesQuick guide Normal Silent Meeting Outdoor Pager SettingsMenu Shortcuts Full list of shortcuts onUnderstand the terms WelcomeGET the Most OUT of this Guide Bold Follow graphic cluesConvention What it means Sign up with a service provider Look for updatesUnderstand Wireless Network Services Alternate format user guides Learn about Accessibility SolutionsAccessible features Contact Nokia Deaf TDD device compatibilityLPS-1 mobile inductive loopset Westney Road South Your phone’s labelHave the right information available Nokia Mobile PhonesNewsletters Have the phone or accessory availableContact Your Service Provider Register Your PhoneYour Nokia Phone About your phoneAbout the Antennas About the BatteryInstall the battery To the battery Charge the batteryRemove the back cover of the phone as shown in on Remove the batteryImportant battery information Shorten its lifetimeCheck the Start Screen Prolong battery lifeSwitch Your Phone on or OFF Top of the phone for two seconds Power keyElement Description Learn about the KeysThrough Volume Use to increase or decrease volumeKey Description Task Instructions Make and Answer CallsSymbol Description Review Phone SymbolsSelection USE the Selection KeysAppear as lowercase letters LeftMenu items ENABLE/DISABLE Help SystemView Your PHONE’S Help System Scrolling Tips Leave a menu by pressing , you cancel any changes you madeScroll through menus Key to return to the Start screenUSE a Shortcut Learn about menu shortcutsMenu and Menu Shortcuts 01-1-6 Sending options 01-1-7-1 Other settings 01-1-7-201-1-4 01-1-5Normal ProfilesNo card 6-1 Card a 6-2 Card B 6-3 Card C 6-4 Card D 6-5 2-7Accepted caller groups 2-8 Profile name 2-9 Automatic redial Touch dialingLights1 -2-5 On Bumper SnakeVoice Organizer Text 2-1 Graphic 2-2 Off 2-3Phone Book Menu Menu Menu cont’d Use the headset Phone setupLearn about Your Headset Connect the headsetLock Keypad Keyguard Adjust the VolumeAdjust Screen Contrast Volume keysEnter Letters and Numbers Mode Phone shows Use forText entry Key Characters Write Using ABC ModesEnter letters Other Options Enter numbersFor example to enter the name Albert Press Enter Punctuation or Special Characters Enter punctuation/other charactersUse special characters in phone numbers To the right shows a sample of the available4 charactersOnli Write with Predictive TextWhat you press OnlClear Keys and Tools for Predictive TextSpell Tips for predictive text Turn on predictive text inputTurn off predictive text input Repeatedly until the word you want appears, then Insert Numbers and SymbolsADD a Word to the Dictionary Write Compound WordsSave a Number and Name Quick Save Save a Number and Name Using Phone Book MenuPhone book Saving Names and NumbersOption Description of function Recall Names and NumbersUSE Phone Book Menus Change phone book view Displaying the phone bookFrom the Start screen Edit a Name or NumberADD a Number to a Phone Book Entry From the phone bookEnter the number and press OK By recalling the nameChange the number type Learn about primary numberErase Entire Phone Book Entry Erase Stored Names and NumbersChange Primary Number Erase a NumberAssign phone number to a caller group ADD Other Information to a Phone Book EntryUSE Caller Groups You can edit various aspects of a caller group Setting a Ringing Tone and Graphic for a Caller GroupEdit caller group options Check Memory StatusMissed calls Call logRequirements Option Description Check MISSED, RECEIVED, or Dialed CallsView call log options Dialed Numbers Use call log shortcutsClear Call Lists Missed CallsPress Menu 2-4 Call log Clear call lists USE Call TimersAccess the Various Call Timers Press Menu 2-5 Call log Call timersPhone. This option cannot be reset Turn on a Current Call TimerClear Call Timers All calls Life timerMinibrowser timer options Data Timers DATA/FAX and MinibrowserAccess data-related call timers Data-related call timer optionsTime Voice mailboxStore Your Voice Mailbox Number SET GreetingsFrom the Start screen, press and hold For two seconds Listen to Messages When NotifiedListen to Your Voice Messages Listen to Messages LaterCreate and send a text message Service providerText messages Write a Text MessageUSE Other Options From the Start screen, press Menu, then press SelectSelect Text messages, then select Write message View message options Complete the process described earlier to send your message USE Message TemplatesSorry, I can’t help you on this ’m in a meeting, call me later atMessages to phones in other networks Learn about E-MAIL Text MessagesCreate and send an e-mail message Use the scroll keys to view the whole message if necessary When you receive a picture messagePicture Messages Download picturesScroll to a picture and press View Compose and send a picture messageTo Save the Picture Read Messages Later Receive Text MessagesPREVIEW, CHANGE, or Erase a Picture Message Respond to a Text Message Replying to an e-mail message Reply to a MessageReplying via SMS Erasing individual text messages Erase MessagesLearn about erase options Erasing messages in the message foldersAssign Message Options View a message’s settingsLearn about message memory Organize Text Messages Using Folders Message SettingsWork with Messages Saved in the Outbox ArchiveQuick Method PersonalizationLearn about Profiles Select a Different ProfileSet ringing options USE a Timed ProfileCustomize a Profile Set a ringing tone Set ringing volumePlaced in any charging device Set a vibrating alertSet message alert tone Set keypad tonesRename Profiles Select and customize an accessory profilePress Menu 4-4 Settings Accessory settings Set warning and game tonesIf YOU Selected Loopset Handsfree Headset Loopset TTYIf YOU Selected Handsfree If YOU Selected HeadsetReceive ringing tones from Minibrowser Download a Ringing TonePlay, save, or erase a ringing tone Use PC ComposerSET the Clock Manually setting the clockPress Menu 4-2-1 Settings Phone settings Language Press Menu 4-3-1 Settings Time settings ClockScroll to On or Confirm first, then press Select Allowing the network to set the clockDisplaying or hiding the clock Customize the Welcome ScreenCreate a startup message Learn about Voice CommandsPress Menu 4-2-3 Settings Phone settings Welcome note Press Menu 7-2 Voice Voice commandsWork with voice tags Use a voice commandMute Advanced featuresView IN-CALL Options Mute/EndMenu Learn about call forwarding feature codesUSE Call Forwarding NamesStore a feature code Answering a waiting call Activate/cancel call forwardingSwitch between the two calls USE Call WaitingDisconnect first party Make a Conference CallEnd calls Disconnect second partySelect this option from your phone’s menu Store the feature codesSend OWN Caller ID with Next Call Place a call without sending your numberActivate Automatic Redial USE Automatic RedialCalling Card Saving calling card informationDescribed in the following table, then press Select Choosing a calling card to useMaking calling card calls First assign a voice tag to the number Voice DialingImportant Notes about Voice Tags Assign a voice tag to a phone numberADD a Voice TAG to a Phone Book Entry Dialing a number using voice dialing Scroll to 1-touch dialing and press Select Set up 1-touch dialingTouch Dialing ADD a Number to a Caller Group Touch dialing optionsLearn about Caller Groups Select a Ringing Tone and Graphic for a Caller Group USE Touch TonesSET Fixed Touch Tone Length Set manual touch tone optionsSend touch tone string manually SET Touch Tone TypeRecall Touch Tone String from the Phone Book Send touch tone string from phone bookStore touch tone string with phone number Save Touch Tones AS a Phone Book Entry101 Link Phone Book EntriesUSE Linking Options Press Menu 7-3-1 Voice Voice recorder Record Learn about Voice RecorderRecord a memo Work with recorded memos103 Unlock Keypad Security and System settingsExample, when the phone is in your pocket or in your purse Activate/deactivate Keyguard105 Correct entry errorsSecurity Code Change your security codeChange Your Lock Code Phone LockLearn about the lock code Call while phone is lockedStore the unlocked phone number Allowed number when phone lockedActivating and deactivating phone lock Answer a call with phone lock on108 Calling the allowed phone numberCall Restrictions Learn about restriction options109 Press Menu 4-5-1 Settings Security settings Restrict callsAdding a call restrictions Edit call restrictions110 Automatic Update of ServicePress Menu 4-5-2 Settings Security settings Restrict calls Erasing call restrictions111 Learn about System SelectionView Roaming options Press Menu 10-1 Organizer Alarm clock, then press Select USE the Alarm ClockSet the alarm Respond to an alarmSnoozing Alarm when phone power is offAlarm clock notes CalendarWeek List When you view the calendar, notice thatCalendar Options menu Learn about Calendar views115 Add a calendar noteADD a Task When the Alarm Sounds for a NoteUSE the TO-DO List Select Make a noteUse the calculator View task detailsWork with a to-do note Calculator118 Setting the Exchange RateUse calculator for currency conversion Currency Conversion119 Time an event using split timingStopwatch 120 Time an event using lap timingView timing options Following121 Choose other stopwatch optionsPress Menu 10-5-1 Organizer Stopwatch Continue 122 When it may cause interference or dangerGame control Start a new gameUSE 2-PLAYER Option Game settingsSelect New game or 1-player and press Select Learn about Game OptionsPress Menu 9-1 Mobile link Infrared, then press Select Enable IR communicationsYour phone and other devices IR Basics125 Send and receive information using IRCheck the status of an IR connection Send a business card to another deviceCompatible phone or handheld device Send calendar notesReceive business cards or calendar notes from other devices Send a Calendar Note to Another Device127 PC Connectivity Cable and IRNokia PC Suite 128 Modem setupDownload software 129 Understand Browsing Sessions and IndicatorsMinibrowser Active call icon you are being billed accordinglyHome News Yahoo Weather Finance Launching the MinibrowserMinibrowser Menu END a Browsing SessionNavigate in the Minibrowser About WEB page ContentScroll Through the Menus and Contents of a Select or Open AN Item for EXAMPLE, a Link LinksGO Back Previous GO to the HomeGO to a Bookmarked BookmarksACTIVATE/SELECT a Link Bookmark aEND the Minibrowser Session Receive Messages VIA the MinibrowserNotification of new minibrowser messages Web links in minibrowser messages135 Disable Minibrowser Confirmations136 USE Accessories SafelyReference information Electronic devices Important Safety InformationTraffic Safety Operating environmentHearing Aids Other medical devicesVehicles Pacemakers139 Invalidate any warranty which may apply to the unitPotentially explosive atmospheres Posted Facilities140 Emergency callsMake an Emergency Call 141 Certification Information SAR142 143 Care and Maintenance144 AccessoriesBattery Information FEW Practical Rules for Accessory OperationCharging and Discharging Charging TimesStandby and Talk Times 146 Chargers and Other AccessoriesLearn about chargers and other accessories Plug, not the cord147 This is a lightweight 187 g and durable AC chargerStandard Travel Charger ACP-7U Rapid Travel Charger ACP-8UHeadset HDE-1 Rapid Cigarette Lighter Charger LCH-9Compact Desktop Charging Stand DCH-8 Headset HDC-9PComplete CAR KIT CARK- 91H Spare battery charger DDC-1Data Cable DLR-3P Loopset LPS-1How do I lock my phone? Frequently Asked Questions FAQWhat is my security code? Mobile Holder MBC-1How do I change the ringing tone? How do I lock the keypad?How do I unlock the keypad? How do I make the phone ring louder?152 How do I find my phone’s model number?How do I redial the last-dialed number How do I assign a key to 1-touch dialing?How can I change the contrast of my phone’s display? How do I clear my call timers?How do I find out how many memory locations the phone has? How do I find my phone’s ESN electronic serial number?154 GlossaryTerm Definition 155 156 157 158 159 Technical InformationProblem Possible cause Possible solution TroubleshootingDelivered CommandVoice command Are not being162 Nokia One Year Limited Warranty163 Nokia Inc., Attn Repair Department 795 West Nasa Blvd Melbourne, FL164 165 166 167 Appendix a a message from the Ctia168 Wireless Phone Safety TipsFor more information, please call 1-888-901-SAFE 169170 171 Appendix B a message from the FDA1Environmental Protection Agency What is FDAs role concerning the safety of wireless phones?172 173 What kinds of phones are the subject of this update?What are the results of the research done already? 174 175 What about children using wireless phones?176 Where can I find additional information?Headset kit Touch dialing 96 setup Way conference callsAccessory Cigarette lighter charger Index178 Call timersCall waiting 88 answer a new call 88 switch between calls Calls Touch dialing179 FAQ Fax call timersCurrency conversion Enter letters Entering letters and numbers 37 Entering textMenu tips 23 menus, phone Message alert tone, setting 77 messagesIcons 180181 182 183 184 185