Error messages
Error messages can be a big frustration if the cause is unknown. SenwesMobile, as any system, is not free of such behaviour. Although everything possible is done to limit these problems, errors will occur. These messages can be caused by either a system problem or an action incorrectly executed.
Here are some samples of messages you might encounter.
Service temporarily unavailable
Back
or
Application not running
Back
Not Done
Back
Answer Back
This message is generated when the service you are trying to access is unavailable due to one of the following problems-
∙Mobile network.
∙Data network.
∙Application server.
∙Incorrect access number supplied.
∙Weak network coverage (signal).
Remedy:
∙Make sure you have entered the correct number.
∙Check the phone’s signal level.
∙If you are using short dial make sure the number is still correct or in existence.
∙Keep on trying at regular intervals.
This message is usually generated during normal use and is caused by the following -
∙Communication loss with mobile network.
∙Weak network coverage (signal).
Remedy:
∙Check the phone’s signal level.
∙Restart a session.
The message old data! appears on a normal screen when data is older than 10 minutes. This is informative and an indication that the data is old and not to be relied on. This is caused by a loss of data feed.
SenwesMobile – Users’ Manual v1.4 | Page 14 of 15 |
