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Nokia 6708 manual Troubleshooting Information, Call Related Problems, Message Problems

Models: 6708

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T r o u b l e s h o o t i n g I n f o r m a t i o n

9. Troubleshooting Information

	If you encounter problems when using your device, please refer to			• Is there a SIM card in the device? Install a valid SIM card.
	the troubleshooting information below to solve them. If the			• Is the signal strength strong enough? Try moving to a
	problem still persists after you have tried the suggested solutions,				different location to obtain better signal reception.
	please contact your dealer for assistance.			Can not use certain call functions (for example, call waiting,
				or call barring).
			Note: Do not attempt to disassemble the device by	Depending on your network service provider, some call services
		yourself. There are no user serviceable parts inside.
				may require extra subscription. Please contact your network
		Call Related Problems		service provider for details.
				There are noises during a call.


	Cannot make outgoing calls.			Check the following:
	Check the following:			• Are you near a strong electromagnetic source (such as a TV
					or a microwave oven) during the call? Move to another
	• Is your device in the Offline mode? In the Power menu
					location to reduce the interference effects.
		screen, change to other profiles except Power off and Offline,
				• Check the status of signal reception. If necessary, move to
		so you can use the call related functions.
					another location where reception is better.
	• Is there a SIM card in the device? Install a valid SIM card.

	• Is the signal strength strong enough? Try moving to a				Message Problems
		different location to obtain better signal reception.

	• Is the call restricting feature activated? Deactivate the			Cannot send or receive text messages.
		feature if necessary.		Check the following:
	Cannot receive calls.
				• Is the device in the Offline mode? In the Power menu screen,
	Check the following:
					change to other profiles except Power off and Offline.
	• Is your device in the Offline mode? In the Power menu

		screen, change to other profiles except Power off and
		Offline, so you can use the call related functions.
	101		Copyright ©2006 Nokia All right reserved

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Nokia 6708 manual Troubleshooting Information, Call Related Problems, Message Problems

Contents

Nokia 6708 User Guide Declaration of Conformity Iii Table of Contents Using the Application Programs Camera Options When Taking Pictures Vi Copyright 2006 Nokia All right reservedGetting Your Device Connected 108 110111 112For your safety Only qualified personnel may install or repair this productNetwork services Until given permission to do soAbout your device Getting to Know Your Device Front ViewBattery Message Or a missed call or beam file IndicatorKey Default setting is Calendar Microphone Receives audio ChargedRear View with Backcover Opened Left Side View Right Side ViewMain Screen Settings Status Bar IconsStylus Handwriting input methodInstalling the SIM Card Getting Your Device Ready For UseSlide the SIM card in under the metal plate in the SIM card Installing and Charging the Battery Installing the BatteryRemoving the Battery Charging the Battery Initial Setup Press and hold the power key for approximately 3 secondsBasic Operations Turning On/Off Your DeviceNavigating the Screen Turning On Your DeviceEntering Text and Numbers Using the Virtual Keyboard Entering Text and NumbersText display Displays the text you entered Area Input mode Entering Latin Alphabets and Numeric CharactersEntering Chinese Characters Buttons Different input modesEntering Latin Alphabets and Numeric Characters S i c O p e r a t i o n s Making a Call Making a Call from the Phone ScreenMaking a Call from the Contact List Making a Call from the Call LogMaking a Call Using Speed Dial Making a Call Using Voice CommanderAnswering a Call Button, or press the key to initiate the callOperations During a Call Conference Call Call LogsTalking Privately to One Party during a Conference Call Releasing a Calling Party During a Conference CallMiscellaneous Operations Call Logs OptionsEnding All Calls Showing CostCalling Voice Mail-box Hiding/Showing My NumberTransferring Sound Calling Emergency NumbersAdding Speed Dial Removing Speed DialAdding number to Contacts Copying/Pasting NumberAdjusting Call Settings Adjusting Tones and AlertsZoom Enabling/Disabling Automatic Keypad LockAccessing Help Using the Application Programs Your Device Application ProgramsSettings InternetTime CameraOnline services Gprs data logBall Extra ApplicationsVoice Commander MessagingSuper Drop Mania XLex DictionaryCreating and Sending Messages Creating and Sending an SMS MessageCBM Cell broadcast messages ButtonCreating and sending an MMS Message Message Folders Receiving and Viewing MessagesCreating and sending an Email Message Receiving and Viewing SMS and MMS MessagesReceiving and Viewing Email Contacts Creating a New ContactImporting Contacts from a SIM Card Creating a New Contact from the Phone ScreenExporting Contacts to a SIM Card Viewing ContactsManaging Contacts Folders Managing ContactsDeleting a Contact Copying ContactsPasting Contacts Moving Contacts to a Different FolderOwner Card Creating Your Owner CardSending Multiple Contacts Sending All Contacts in a FolderCalendar Contacts PreferencesCreating New Calendar Entries Editing Owner CardCalendar Views Managing Calendar EntriesFinding an Entry Calendar screen provides different viewsSetting up Calendar Preferences Managing Calendar FoldersCreating Notes Managing NotesEditing Notes Deleting NotesManaging Note Folders SettingsDevice Date & Time PreferencesText input SystemSounds Setting User profilesWelcome Message LanguageConnection NetworkChanging Network Search Mode Internet accountsSelecting Another Network Creating a Preferred Network ListWap accounts OfflineEditing Internet Accounts Deleting Internet AccountsMessaging accounts Manually Set up Messaging AccountsEmail account data SMS account data Tap Advanced tabMMS account data WIM PIN settings PasswordCell Broadcasting Message setting SecurityManager Storage ManagerRemote lock Screen saver lockMaster reset PowerFormat disk Setting Brightness Adjusting AlignmentBrightness & Alignment Certificate ManagerVoiceCommander Setting Call settingsPIN code request Adding and Removing CertificatesAccepted Callers Add to ContactsAuto redial Call CostsCalling Cards Call WaitingConnection alert Options for Answering Mode Options for Bluetooth Preferred sound deviceDivert calls HandsfreeTo change the restrict code, tap the Change password button CameraTaking Still Pictures Voice MailCapturing Video I n g t h e a p p l i c a t i o n P r o g r a m s Camera Options When Taking Pictures and Capturing Video Image SettingsMusic Player Video SettingsPlaying Music Operations When Playing Music Managing SongsRenaming Songs Tap the button or press the key to start playing themSending Songs Moving SongsViewing Song Information Copying Songs Deleting SongsViewing Video Clips Using Video Player Options When Viewing Video ClipsVideo Player Managing Music FoldersManaging Video Folders Managing Video ClipsRenaming Video Clips Sending Video ClipsPhotoBase Viewing ImagesViewing Video Clip Information Deleting Video ClipsImage viewing options Images in the selected folder will appearOrganizing Images Sending ImagesManaging Image Folders Copying Images to a Different FolderEditing Images Rotating ImagesFlipping Images Cropping ImagesAdding Special Effects to images Adding Text to ImagesTap Add text If necessary, you can tap the button to change textAdding Clipart to Images Adding FramesTap Add clipart Tap Fun houseUsing Greeting Card Templates Tap GreetingConnecting to/Disconnecting from the Internet InternetOpening the Internet Browser OpeningKey Operations When Browsing Bookmarking PagesScrolling Pages Link NavigationOperations When Viewing Pages Saving Pages for Off-Line BrowsingGoing to Bookmarked Pages Pages and BookmarksManaging Bookmarks Managing Bookmark Folders Browser PreferencesEditing Bookmarks Sending BookmarksTime Setting Time and DateViewing Current Time and Date Creating New Tasks To-doViewing Tasks Managing Tasks Calculator Managing Task FoldersTo-do Preferences To-do screen, tap All and select Edit folders You canVoice Button DescriptionCreating a New Voice Note Playing Voice NotesDeleting Voice Notes Sending Voice NotesGprs Data Log Online ServicesViewing Gprs Data Log Resetting Gprs Data Count Tap Reset in the dialogDeleting Gprs Data Log Tap Done to close the dialogInstalling Application Programs Installing Application Programs from the InternetInstalling Application Programs from Installation Files Uninstalling Application ProgramsInstalling a Standard SD Memory Card Installing/Removing a Memory CardClose the protective cover Removing a Memory Card Installing a Mini SD Memory CardFormatting a Memory Card Renaming a Memory Card Managing and Personalizing Your Device Managing Application ProgramsFile Management Personalizing Your DeviceChanging Themes Selecting a User ProfileChanging Appearance Connecting the Device to Other Devices Getting Your Device Connected and SynchronizedInfrared Connection USB ConnectionEstablishing Bluetooth Connection Bluetooth ConnectionSet up Receiving items as Always receive or Ask first Breaking Bluetooth Connection Setting up Gprs Modem via USB Connection Install the PC Suite for the NokiaSetting up Gprs Modem via Bluetooth Connection Configuring Remote Synchronization Settings Performing Remote SynchronizationTap Remote sync Tap the icon in the Application shortcut barCall Related Problems Troubleshooting InformationMessage Problems Internet Problems Application Program ProblemsApplication program freezes Cannot send or receive emailSystem Problems Connection ProblemsCannot turn on the device Battery information Charging and dischargingNokia battery authentication guidelines Authenticate hologramWhat if your battery is not authentic? Power Genuine EnhancementsTravel Charger AC-1001C Some of the enhancements are described in detail belowAudio Stereo Headset HS-46Care and Maintenance Additional Safety Information Operating environmentMedical devices PacemakersHearing aids Potentially explosive environmentsVehicles Emergency calls Important Wireless phones, including this deviceTo make an emergency call Certification information SAR