6.If you still experience problems, contact your IT administrator for additional support. Please add the log files to your support request.
-To locate the log files, open Programs>File Explorer and browse to the My Device>TELKOM Ventus Mobile folder. The log files are named EXMController.txt and ExmTransprt.txt. If there are similar files with the extension .old, please provide these also.
Frequently Asked Questions
Q:How do I prevent my data from falling into the wrong hands if my device is stolen?
A:To minimise the security risk resulting from theft you can do the following things:
∙In Settings>Password you can set your device to lock and ask for a password if it is unused for a time.
∙You can report the theft to your administrator, who can remotely clear the data synchronized to the device (emails, contacts and calendar).
∙For enhanced security it is possible to use third party data encryption software.
30 | PT. Telekomunikasi Indonesia, Tbk. |
