Nortel Networks 1000S manual Symposium Call Center Server, Nortel Integrated Recorded Announcer

Page 16 of 44 Description and features

•directories

•call logs

CallPilot 2.0

CallPilot 2.0 includes the 501t and the 1002rp messaging platforms as replacements for the existing standalone platforms.

CallPilot 1.5 Mini

CallPilot 1.5 Mini is a less expensive, embedded messaging stand-alone platform that provides Unified Messaging and base Voice Messaging capabilities in both Meridian 1 and CS 1000S switching environments.

Symposium Call Center Server

Symposium Call Center Server (SCCS) offers a suite of applications that includes call processing and agent handling, extensive management and reporting capabilities, third-party application interfaces, and real-time displays for supervisors and managers. For further information, see the Symposium Call Centre Server documentation.

Nortel Integrated Recorded Announcer

Nortel Integrated Recorded Announcer enables the user to manage recorded announcements using a Browser User Interface (BUI), a Telephone User Interface (TUI), or a text-based user interface. For further information, see Integrated Recorded Announcer: Service Implementation Guide (553-3001-360).

Nortel Remote Gateway 9150

Nortel Remote Gateway 9150 enables remote employees of central offices to access CS 1000S features and functionality using an IP WAN. The Remote Gateway 9150 unit installs at the remote site and communicates with the central site using a 10BaseT Ethernet or ISDN Basic Rate Interface (BRI) connection. It uses VoIP technology to route voice and signaling packets between the remote office site and the CS 1000S main site, enabling seamless integration.

553-3031-010 Standard 3.00 August 2005