Customer Profile
• New or existing Meridian 1 (on X11 Release 20
or later software) and Succession CSE 1000
customers
• Any horizontal and vertical market that requires
the benefit of using announcements to keep
customers informed
• MIRAN can be used to empower any business
with improved customer contact
Key Points
• MIRAN is an IPE card that provides integrated RAN
and MOH services and built-in trunk ports, saving
the need to use additional trunk cards and OEM
RAN machines
• MIRAN is available in different configurations and
offers a comprehensive range of recording and
maintenance features for simplified
management of recorded announcements
• As is the case with other products in the Meridian
Integrated Application Portfolio, the key benefit
with MIRAN is the avoidance of using external
OEM equipment in order to provide recorded
announcements and music on hold to callers
• Integration streamlines operation and
consolidates installation, maintenance and
support to a single entity. The result is a cost-
effective solution that provides a necessary and
expected operation to the communication
services of the system
• In conjunction with Music Broadcast feature
elimination of dedicated conference cards for
MOH purposes provides hardware savings and
additional card slots for other use, as well as
considerable improvements in real time capacity
and network traffic handling results
• The Telephone User Interface (TUI) within the
MIRAN application permits access from any DTMF
telephone using password security
• Announcements can be recorded either locally or
remotely as often as required
Features and Benefits
MIRAN delivers a simple, cost effective alternative to
standalone digital announcers that have
traditionally operated as auxiliary adjuncts to the
Meridian 1 system. Its integrated design eliminates
the need for external battery back-up, power supply,
cabling or switch room space normally required to
accommodate third-party standalone RAN systems.
Designed to provide simple plug and play
installation, MIRAN resides in a single IPE card slot
within a Meridian 1 IPE module. Each MIRAN card is
available in a number of configurations that can be
tailored to meet the requirements of any business
entity.
In addition, MIRAN delivers a comprehensive range
of recording and administration features, all on a
single platform.
Meridian Integrated Recorded Announcer (MIRAN) 147
Meridian Integrated Recorded Announcer (MIRAN)Overview
Meridian Integrated Recorded Announcer (MIRAN) is a server based Intelligent Peripheral Equipment (IPE) card
that provides high quality, integrated recorded announcements (RAN) and music-on-hold (MOH) capabilities
for Meridian 1 and Succession CSE 1000. With MIRAN, businesses can increase their customer responsiveness
by providing callers with easy 24-hour access to important recorded information. MIRAN can be used for a
variety of applications with its ability to deliver recorded announcements repeatedly and automatically. It can
provide general information messages, call intercept treatment, after hour business instructions, advertising
and promotional announcements, hotel wake-up services and any other recorded service necessary to
optimise the business environment.