Forwarding and replying to messages 13

Forwarding and replying to messages

You can forward a message and create an introduction to send with it. You can create a reply to the sender of a message, or to the sender and all recipients of a message.

To forward or reply to a message

1.Open the message you want to forward or reply to.

2.If you want to forward the message, click the Forward icon and address the message or

if you want to reply to the sender of the message, click the Reply icon or

if you want to reply to the sender and all the recipients of the message, click the Reply to all icon.

3.Click the Send button.

Adding attachments to messages

Before you send a message, you can attach a voice, fax or text file to it. Text files must be

.txt files and fax files must be .tif-f files.

To attach a file to a message

1. In an open message, click the Insert File icon.

The Insert File dialog box appears.

2. Type the name of the file that you want to attach in the File name box and click the OK button, or double- click the file’s icon to attach it.

3. At the Insert as option, select how the file is attached:

• if you are attaching a .txt file, select Text only

• if you are attaching a .tif-f file, select Attachment.

4. Click the Send icon.

P0911955 Issue 02

Enterprise Edge 2.0 Unified Messaging Quick Reference Guide

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Nortel Networks BCM200/400 manual Forwarding and replying to messages, Adding attachments to messages

BCM200/400 specifications

Nortel Networks BCM200/400 is a legacy business communications manager designed to unify voice and data communications for small to medium-sized businesses. Launched as part of Nortel's Business Communication Manager series, it offers a robust platform for both voice and data networking.

One of the main features of the BCM200/400 is its integrated voice mail and automated attendant capabilities. This allows businesses to manage incoming calls efficiently, ensuring that customer inquiries are directed to the appropriate personnel. The system supports auto-attendant functionality, enabling callers to navigate the phone tree without needing to speak to a receptionist, thereby streamlining operations.

Another significant characteristic of the BCM200/400 is its scalability. The BCM200 typically supports up to 200 users, while the BCM400 can accommodate up to 400 users. This flexibility makes it suitable for growing businesses. Additionally, the systems can be expanded using various service packs and modules, allowing businesses to customize their communications infrastructure as their needs evolve.

The BCM series also boasts advanced telephony features such as call forwarding, call waiting, caller ID, and conferencing capabilities. These features enhance productivity and improve communication flow within organizations. With the inclusion of Nortel’s Session Initiation Protocol (SIP) technology, the BCM200/400 allows for Voice over IP (VoIP) integration, enabling businesses to leverage modern communication methods while reducing costs associated with traditional phone lines.

In terms of data networking, the BCM series supports LAN and WAN connectivity, providing excellent interoperability with existing IT infrastructure. It offers firewall protection and supports Virtual Private Network (VPN) capabilities, ensuring secure remote access for employees working from various locations.

Another noteworthy characteristic is the comprehensive management tools included with the BCM200/400. The user-friendly interface allows administrators to easily configure and manage the system, ensuring optimal performance and quick troubleshooting. Furthermore, the system can be integrated with various CRM applications, creating a more cohesive operational environment for organizations.

In conclusion, the Nortel Networks BCM200/400 stands out as a versatile and powerful communications solution for businesses. With its extensive features, scalability, and advanced technologies, it empowers organizations to enhance their communication strategies and improve overall productivity. Even as newer technologies emerge, the BCM series remains a reliable choice in the realm of business communication systems.