Telephone features

Some of these features may be programmed onto the FCT menu. Refer to Accessing the menu features for directions about how to use features programmed on the menu. Note that you can also manually activate menu features with the codes given below.

You use the following feature codes by selecting the Feature menu item, then by entering the feature code. Refer to Accessing Business Communication Manager feature codes.

Call Center

9 WXY 0 QZ

4 GHI

Agent Login

 

Login and receive calls as an Call Center agent if the Call Center feature is active

 

on your system.

 

 

 

Call Center

9 WXY 0 QZ

8 TUV

Agent

 

 

Make Busy

Temporarily stop receiving calls from the Call Center system.

 

 

 

Call Forward

4 GHI

Cancel # > 4 GHI

Send your calls to another telephone in your system.

Call Park

7PRS 4 GHI

To put a conference on hold: Press HOLD . The other two callers can still talk to each other. If you were the one who initiated the conference, the link drops.

 

 

 

 

 

 

<

 

to return to the conference. If off-hook is programmed on the

 

Press

 

 

SND

 

 

 

 

 

FCT menu, you can also choose FCT Off-hook to return to the conference.

 

 

 

 

 

 

 

 

 

 

 

Conference

1

 

 

 

 

Cancel # > 1

 

 

 

 

 

 

To put a conference on hold: Press

 

. The other two callers can still talk to

 

HOLD

 

 

 

each other. If you were the one who initiated the conference, the link drops.

 

 

 

 

 

 

<

 

 

 

 

 

Press

 

SND

to return to the conference. If off-hook is programmed on the

 

 

 

 

 

 

FCT menu, you can also choose FCT Off-hook to return to the conference.

 

 

 

 

 

 

 

 

 

 

 

DN query

 

 

<

0 QZ

 

 

 

 

 

 

 

 

 

Display the directory number of the handset.

Do Not

8 TUV

5JKL

Cancel # > 8 TUV 5JKL

Disturb

 

 

 

When you are not on a call, prevent all incoming calls, except priority calls, from ringing at your telephone. When you are on a call, block an incoming priority call.

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Nortel Networks NP-4046-100 manual Telephone features