Telephone features
Some of these features may be programmed onto the FCT menu. Refer to Accessing the menu features for directions about how to use features programmed on the menu. Note that you can also manually activate menu features with the codes given below.
You use the following feature codes by selecting the Feature menu item, then by entering the feature code. Refer to Accessing Business Communication Manager feature codes.
Call Center | 9 WXY 0 QZ | 4 GHI | |
Agent Login | |||
| Login and receive calls as an Call Center agent if the Call Center feature is active | ||
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Call Center | 9 WXY 0 QZ | 8 TUV | |
Agent | |||
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Make Busy | Temporarily stop receiving calls from the Call Center system. | ||
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Call Forward | 4 GHI | Cancel # > 4 GHI |
Send your calls to another telephone in your system.
Call Park
7PRS 4 GHI
To put a conference on hold: Press HOLD . The other two callers can still talk to each other. If you were the one who initiated the conference, the link drops.
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Conference | 1 |
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| Cancel # > 1 | ||||
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| To put a conference on hold: Press |
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DN query |
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Display the directory number of the handset.
Do Not | 8 TUV | 5JKL | Cancel # > 8 TUV 5JKL | |
Disturb | ||||
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When you are not on a call, prevent all incoming calls, except priority calls, from ringing at your telephone. When you are on a call, block an incoming priority call.
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