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| Troubleshooting Guide | ||
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| Water Heater Will Not Run - No Power | ||
| Causes |
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| Solutions |
| Machine not plugged in |
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| Plug machine in. |
| GFCI tripped |
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| Make sure machine is dry. Press RESET on the GFCI. |
| Machine turned OFF |
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| Turn heat switch ON. |
| Line circuit breaker tripped |
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| Check for tripped circuit breaker in building. |
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| GFCI Trips During Operation | ||
| Causes |
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| Solutions |
| Voltage too low |
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| Check the voltage. |
| Extension Cord |
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| Make sure connections are dry and off of the ground. Check extension |
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| cord section on page 3 for more guidelines. |
Causes
Electrodes corroded or improperly spaced
Damaged flow switch
Burner Will Not Fire
Solutions
Clean electrodes and reset spacing. See Electrode section on page 15. Replace flow switch. Call Customer Service.
| Smoke From Heat Exchanger | ||
Causes |
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| Solutions |
Air band not adjusted properly due | to |
| Adjust the air band until the burner burns cleanly. See Oil Burner under |
different elevation |
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| Installation Instructions. |
Poor quality fuel |
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| Use Kerosene for the cleanest burn. |
| Water Not Heating Sufficiently | ||
Causes |
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| Solutions |
Scale |
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| See Coil Descaling under Maintenance Instructions. |
Coil is full of soot |
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| See Coil Desooting under Maintenance Instructions. |
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Safety Relief Valve Sprays Water | |||
Causes |
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| Solutions |
Pressure Washer/Burner Control Problem |
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| Call Customer Service. |
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| Poor Or No Detergent Supply | ||
Causes |
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| Solutions |
Soap control knob set too low. |
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| Adjust soap control knob. |
Inadequate detergent supply |
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| Refill detergent container. Make sure chemical strainer is fully submerged. |
High pressure hose too long |
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| Use less hose. Move machine closer to the work. |
Chemical strainer or injector clogged |
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| Clean the strainer and injector. Always start with a clean detergent |
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| container. Run clean water through the injector after each use. |
Any Questions, Comments, Problems or Parts Orders
In the United States | In the United Kingdom |
NorthStar Customer Service | Call 02392639752 |
Call | Northern Tool and Equipment Co. (UK) Ltd. |
Hours: Monday - Friday 7:00 AM to 5:30 PM | Unit 2, Keel Close, |
Saturday 7:30 | Portsmouth, Hants PO3 5QD, England |
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