9 Troubleshooting
This chapter provides helpful information for what to do if you encounter an error while using your printer.
This chapter includes:
•Clearing paper jams
•Troubleshooting checklist
•Understanding display messages
•Print
•Solving general printing problems
•Solving print quality problems
•Common Windows problems
•Common PostScript problems
•Common Linux problems
•Common Macintosh problems
Clearing paper jams
Note
When removing paper that is jammed in the printer, if possible always pull the paper in the direction that it normally moves so as not to damage internal components. Always pull firmly and evenly; do not jerk the paper. If the paper tears, ensure that all fragments of paper are removed; otherwise a jam will occur again.
When a paper jam occurs, the Status LED lights red. Open and close the front cover. The jammed paper automatically exit the printer.
If the paper does not exit, check the display on the control panel. The message indicating the corresponding location of the paper jam appears. Refer to the table below to locate the paper jam and to clear it:
Message | Location of Jam | Go To | |
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Paper Jam 0 | In the paper feed area | below | |
Open/Close Door | (tray 1, optional tray 2, multi- | ||
| purpose tray) |
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Paper Jam 1 | Around the print cartridge | page 9.3 | |
Open/Close Door | |||
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Paper Jam 2 | In the paper exit area | page 9.3 | |
Check Inside | |||
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Duplex Jam 0 | In the duplex area | page 9.4 | |
Check Inside | |||
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Duplex Jam 1 | In the duplex area | page 9.5 | |
Open/Close Door | |||
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In the paper feed area
In the tray 1
1Pull the tray 1 open.
9.1 <Troubleshooting>
