Xerox 3435DN manual Solving general printing problems, Troubleshooting

Solving general printing problems

For problems with the operation of your printer, refer to the table for suggested solutions.

Condition	Possible cause	Suggested solutions
	The printer is not	Check the power cord
		connections. Check the power
	receiving power.
		switch and the power source.
	The printer is not	Select Xerox Phaser 3435 as
	selected as the
		your default printer.
	default printer.
	The printer cover	Close the printer cover.
	is not closed.
	Paper is jammed.	Clear the paper jam. See
		page 9.1.
	No paper is	Load paper. See page 5.4.
	loaded.
	The print	Install the print cartridge.
	cartridge is not
	installed.
	The printer may	Check the display message,
The printer	be in manual feed	add paper to the multi-purpose
does not	mode and out of	tray, and press OK on the
print.	paper.	printer’s control panel.
	The connection
	cable between	Disconnect the printer cable
	the computer and
	the printer is not	and reconnect it.
	connected
	properly.
	The connection	If possible, attach the cable to
	cable between	another computer that is
	the computer and	working properly and try to print
	the printer is	a document. You can also try
	defective.	using a different printer cable.
		Check the Windows printer
		setting to make sure that the
	The port setting is	print job is sent to the correct
		port. If the computer has more
	incorrect.
		than one port, make sure that
		the printer is attached to the
		correct one.

Condition	Possible cause	Suggested solutions
	The printer may	Check the printer properties to
	be configured	ensure that all of the print
	incorrectly.	settings are correct.
The printer	The printer driver	Reinstall the printer driver; See
	may be
does not		the Software Section. Try
	incorrectly
print.		printing a test page.
	installed.
(Continued)
		Check the display message on
	The printer is	the control panel to determine if
	malfunctioning.	the printer is indicating a
		system error.
Printer		For many software
	The paper source	applications, the paper source
selects print
		selection is found under the
materials	selection in the
		Paper tab within the printer
from the	printer properties
		properties. Select the correct
wrong paper	may be incorrect.
		paper source. See the
source.
		Software Section.
	Paper has not	Remove paper from the tray
		and reload it correctly.
	been loaded
		Check that the paper size
Paper does	correctly.
		guides are set correctly.
not feed into
	There is too much	Remove excess paper from the
the printer.
	paper in the tray.	tray.
	The paper is too	Use only paper that meets
	thick.	printer specifications.
		Reduce the complexity of the
		page(s) or try adjusting the
		print quality settings.
		To adjust the print quality
		settings, reduce the resolution.
		If you have set the resolution to
		1200 dpi (Best), change it to
		600 dpi (Normal). See the
	The job may be	Software Section.
		Change the port setting to the
	very complex.
Print job is		USB or network port to improve
extremely		print speed.
slow.		Your printer prints A4-sized
		paper at 33 ppm and letter-
		sized paper at 35 ppm and your
		printer prints A4-sized paper at
		17 ipm and letter-sized paper at
		18 ipm in the duplex printing
		mode.
	The printer may
	have insufficient	Install more memory in your
	random-access	printer. See page 10.1.
	memory (RAM).

9.9 <Troubleshooting>