Troubleshooting checklist
If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.
Condition |
| Suggested solutions | |
|
|
| |
Make sure that the | • | If the Status LED is off, check the power | |
Status LED on the |
| cord connection. Check the power switch. | |
control panel lights |
| Check the power source by plugging the | |
green and Ready is |
| power cord into another outlet. | |
shown on the | • | If the Status LED lights red, check the | |
display. |
| display message. See page 9.6. | |
|
|
| |
Print a demo page | • | If a demo page does not print, check the | |
| paper supply in the tray. | ||
to verify that the |
| ||
• | If the paper jams in the printer, see | ||
printer is feeding | |||
| page 9.1. | ||
paper correctly. See |
| ||
• | If an error message appears on the | ||
page 2.7. | |||
| display, see page 9.6. | ||
|
| ||
|
|
| |
Check the demo | If there is a print quality problem, see | ||
page to see if it | |||
page 9.11. | |||
printed correctly. | |||
|
| ||
|
|
| |
Print a short | • | If the page does not print, check the cable | |
document from a |
| connection between the printer and the | |
software application |
| computer. | |
to verify that the | • | Check the print queue or print spooler to | |
computer and |
| see if the printer has been paused. | |
printer are | • | Check the software application to ensure | |
connected and are |
| that you are using the proper printer driver | |
communicating |
| and communication port. If the page is | |
correctly. |
| interrupted during printing, see page 9.9. | |
|
|
| |
| • | “Understanding display messages” on | |
|
| page 9.6. | |
If completing the | • | “Solving general printing problems” on | |
checklist does not |
| page 9.9. | |
resolve the printer | • | “Common Windows problems” on | |
problem, check the |
| page 9.13. | |
following | • | “Common Macintosh problems” on | |
troubleshooting |
| page 9.14. | |
sections. | • | “Common PostScript problems” on | |
|
| page 9.13. | |
| • | “Common Linux problems” on page 9.14. | |
|
|
| |
Understanding display messages
Messages appear on the Smart Panel program window or the control panel display to indicate the printer’s status or errors. Refer to the tables below to understand the messages’ meaning and correct the problem if necessary. Messages and their meanings are listed in alphabetical order.
Note
When you call for service, it is very convenient to tell the service representative the display message.
Message | Meaning | Suggested solutions | |
|
|
| |
Door Open | The front cover or | Close the cover until | |
| rear cover is not | it locks into place. | |
| securely latched. |
| |
|
|
| |
Duplex Jam 0 | Paper has jammed | Clear the jam. See | |
Check Inside | during duplex | page 9.4. | |
| printing. |
| |
|
|
| |
Duplex Jam 1 | Paper has jammed | Clear the jam. See | |
Open/Close Door | during duplex | page 9.5. | |
| printing. |
| |
|
|
| |
Fuser | The fuser door is | Open the rear cover | |
Door Open | not securely latched. | and close the fuser | |
|
| door until it locks into | |
|
| place. | |
|
| For the location of | |
|
| the fuser door, see | |
|
| page 9.4. | |
|
|
| |
| The network IP | Check the IP | |
IP Conflict | address you have | address and reset it if | |
set is being used by | necessary. See | ||
| |||
| someone else. | Software section. | |
|
|
| |
Load Manually | The | Load a sheet of print | |
tray is empty in | material and press | ||
Press Stop Key | |||
manual feed mode. | Stop. | ||
| |||
|
|
| |
Low Heat Error | There is a problem | Unplug the power | |
Cycle Power | in the fuser unit. | cord and plug it back | |
|
| in. If the problem | |
|
| persists, please call | |
|
| for service. | |
|
|
| |
LSU Hsync Error | A problem has | Unplug the power | |
Cycle Power | occurred in the LSU | cord and plug it back | |
| (Laser Scanning | inches. If the | |
| Unit). | problem persists, | |
|
| please call for | |
|
| service. | |
|
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|
