Xerox 3435DN manual Common Linux problems, Common Macintosh problems, Troubleshooting

Common Linux problems
Condition	Suggested solutions
	• Check if the printer driver is installed in your
	system. Open Unified Driver Configurator
	and switch to the Printers tab in Printers
	configuration window to look at the list of
	available printers. Make sure that your
	machine is displayed on the list. If not,
	please, invoke Add new printer wizard to set
	up your device.
	• Check if the printer is started. Open Printers
	configuration and select your machine on
The printer doesn’t	the printers list. Look at the description in
	the Selected printer pane. If its status
print.	contains “(stopped)” string, please, press
	the Start button. After that normal operation
	of the printer should be restored. The
	"stopped" status might be activated when
	some problems in printing occurred.
	• Check if your application has special print
	option such as “-oraw”. If “-oraw” is
	specified in the command line parameter
	then remove it to print properly. For Gimp
	front-end, select “print” -> “Setup printer”
	and edit command line parameter in the
	command item.
	Please avoid changing print job parameters
	(via LPR GUI, for example) while a print job is
	in progress. Known versions of CUPS server
I encounter error	break the print job whenever print options are
“Unable to open	changed and then try to restart the job from
MFP port device	the beginning. Since Unified Linux Driver
file!” when printing	locks port while printing, the abrupt
a document.	termination of the driver keeps the port locked
	and therefore unavailable for subsequent print
	jobs. If this situation occurred, please, try to
	release the port.
When printing a	The CUPS (Common Unix Printing System)
	version distributed with SuSE Linux 9.2
document over the
	(cups-1.1.21) has a problem with IPP
network in SuSE
	(Internet Printing Protocol) printing. Use the
9.2, the printer
	socket printing instead of IPP or install later
does not print.
	version of CUPS (cups-1.1.22 or higher).

Common Macintosh problems

Condition	Suggested solutions
The printer does not	Incompatibility between the PDF file and
	the Acrobat products:
print PDF file correctly.	Printing the PDF file as an image may
Some parts of graphics,	solve this problem. Turn on Print As
text, or illustrations are	Image from the Acrobat printing options.
missing.	Note: it will take longer to print when you
	print a PDF file as an image.
The document has
printed, but the print job	Update your Mac OS to OS 10.3.3 or
has not disappeared
	higher.
from the spooler in Mac
OS 10.3.2.
When print a document	The resolution setting in the printer driver
in Macintosh with	may not be matched with that in Acrobat
Acrobat Reader 6.0 or	Reader.
higher, colors print	Make sure that the resolution setting in
incorrectly.
	your printer driver matches that in
	Acrobat Reader.

9.14 <Troubleshooting>