Xerox 3435DN manual Troubleshooting

Condition	Possible cause	Suggested solutions
		Simplify the page layout and
	The page layout	remove any unnecessary
		graphics from the document.
	is too complex.
		Install more memory in your
		printer. See page 10.1.
	The page	Change the page orientation in
	orientation setting	your application. See the
Half the page	may be incorrect.	Software Section.
is blank.
		Ensure that the paper size in
		the printer driver settings
	The paper size	matches the paper in the tray.
	and the paper	Or, ensure that the paper size
	size settings do	in the printer driver settings
	not match.	matches the paper selection in
		the software application
		settings you use.
		Remove excess paper from the
	There is too much	tray.
	paper in the tray.	If printing on special materials,
		use the multi-purpose tray.
	An incorrect type	Use only paper that meets
		printer specifications.
	of paper is being
		If printing on special materials,
The paper	used.
		use the multi-purpose tray.
keeps
jamming.		Special print materials, such as
	An incorrect	thick paper, should not be
	output method is	printed using the output tray
	being used.	(face-down). Use the rear
		cover (face-up) instead.
	There may be	Open the front cover and
	debris inside the
		remove the debris.
	printer.
	If you are under
	the DOS
	environment, the	Change the font setting.
	font setting for
		See page 2.5.
	your machine
The printer
	may be set
prints, but	incorrectly.
the text is
		Disconnect and reconnect the
wrong,
garbled, or		printer cable. Try a print job that
incomplete.	The printer cable	you have already printed
		successfully. If possible, attach
	is loose or
		the cable and printer to another
	defective.
		computer and try a print job
		that you know works. Finally,
		try a new printer cable.

Condition	Possible cause	Suggested solutions
	The wrong printer	Check the application’s printer
	driver was	selection menu to ensure that
	selected.	your printer is selected.
	The software	Try printing a job from another
	application is
The printer		application.
	malfunctioning.
prints, but
the text is		If printing from Windows (any
wrong,		version), exit to a DOS prompt
garbled, or		and verify functionality with the
incomplete.	The operating	following command: At a C:\
(Continued)		prompt, type Dir LPT1, and
	system is
		press OK. (This assumes you
	malfunctioning.
		are connected to LPT1.)
		Exit Windows and reboot the
		computer. Turn the printer off
		and then back on again.
	The print	Redistribute the print cartridge.
	cartridge is	See page 8.3.
	defective or out of	If necessary, replace the print
Pages print,	toner.	cartridge. See page 8.3.
	The file may have	Check the file to ensure that it
but are
	blank pages.	does not contain blank pages.
blank.
	Some parts, such
	as the controller	Contact a service
	or the board, may	representative.
	be defective.
The	The setting in the	Select Download as Bit Image
illustrations
		in the Advanced Options
print	software
		window of the graphic
incorrectly in	application is
		properties. Print the document
Adobe	wrong.
		again.
Illustrator.
The printer
does not		Printing the PDF file as an
print PDF file	Incompatibility	image may solve this problem.
correctly.		Turn on Print As Image from
	between the PDF
Some parts		the Acrobat printing options.
	file and the
of graphics,		Note: it will take longer to print
	Acrobat products.
text, or		when you print a PDF file as an
illustrations		image.
are missing.

9.10 <Troubleshooting>