Print Quality Problems
Before consulting a service representative regarding a print quality problem, check the table below to see if there is a solution, or something you might have overlooked.
Symptom | Problem | Solution |
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Blank sheets printed. | Image drum cartridge not properly installed. | Reinstall image drum cartridge. |
| Empty or missing toner cartridge. | Install new toner cartridge. |
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Entire page prints faintly. | Empty toner cartridge. Pages get fainter when | Install new toner cartridge. |
| toner is used up. |
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| LED array is dirty. | Clean LED array. |
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Page has grey background. | Static electricity, generally from dry environments, | Change papers to a smoother laser bond or |
| causes toner to stick to background. | use a humidifier. |
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Page prints all black. | Hardware problem. | Contact your service representative. |
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Page has repetitive marks. | Damaged image drum cartridge causes repetitive | Generate a Cleaning Page, repetitive marks |
| marks every 1.6 inches (4.06 cm) due to surface | may be temporary. |
| nicks and scratches. |
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English
User’s Guide | 31 |
