Print Quality Problems

Shading on unprinted sections

Possible cause

Remedy

Paper has been affected

Store paper within specified temperature and humidity

by static electricity.

levels.

 

See Paper (Media) : “Recommendations” on page 74.

 

 

Paper is too thick.

Use recommended paper.

 

See Paper (Media) : “Recommendations” on page 74.

Toner is low.

Change toner cartridge.

 

See “Changing the Toner Cartridge” on page 498.

Toner rubs off the output

Possible cause

Media Weight and Media Type settings may not be appropriate.

Packing materials were left on the fuser when it was installed.

Remedy

Set the value of media weight to the next heaviest one.

See Paper (Media) : “Weight and Type” on page 70

Careful! Fuser may be HOT!

Open the top cover and check to be sure that all the packing materials were removed from the fuser.

To remove the fuser, see “Changing the Fuser” on page 514.

Output is garbled or incorrect

Possible cause

Remedy

Possible mismatch on

Change parallel transmission mode.

parallel connection

See “Parallel Interface Problems” on page 544.

between computer and

 

printer.

 

Executive Series 2426 Printer Family User’s Guide

Troubleshooting • 543