One for All URC-7010 Customer Service, 3810805, Ireland, Australia South Africa, New Zealand

Customer Service

If you still have questions about the operation of your ONE FOR ALL 1 universal remote and could not find the answer(s) in the trouble shooting section, you may want to contact the customer service department for assistance.

You may care to visit our Internet-site:

www.oneforall.com

Our internet-site has many advantages:

-24 hours access

-no waiting time

-page for Frequently Asked Questions

-info about the ONE FOR ALL product range

Before contacting us, by Fax, E-mail or Phone, make sure you have the required information available by filling in the table below.

What do we need to know before you contact us:

1That you have the URC-7010ONE FOR ALL remote.

2The date of purchase (.........../.........../...........).

3A list of your equipment/models/helpcodes(*): (see example below)

Helpcode(*)	Brand	Device	Remote	SET-UP(***)
		model nr.	model nr.	code
3810805	Sony	KVX-2950B	RMT-V131B	0505 (example)

(***)To obtain the SET-UP CODE, please follow the blink back procedure on page 8.

Type/model numbers can often be found in your equipment owner’s manual or on the factory plate behind the device.

4.	Then Fax, E-mail or Dial us:
	In the UK:		In Ireland:
	e-mail	: ofahelp@uebv.com (**)	e- mail	: ofahelp@uebv.com (**)
	fax	: +31 53 432 9816	fax	: +31 53 432 9816
	tel	: 0808-1000306(*)	tel	: 1-800 553199 (*)
	In Australia:		In South Africa:
	e-mail	: ofahelp@uebv.com (**)	e- mail	: support@oneforall.co.za
	fax	: 03 9672 2479	fax	: 011 298 2302
	tel	: 1-300 888298	tel	: 0860 100551
			tel	: 011 298 2300
	In New Zealand:
	e-mail	: ofahelp@uebv.com (**)
	fax	: (06) 878 2760
	tel	: 0508 ONE 4 ALL (663 4 255)

(*)When you call us you will be asked to enter your helpcode(s). You only have to enter the helpcode(s) of those devices you have a problem with. The helpcode is a 7-digit code, which defines the ONE FOR ALL-model you have, the device type and the brand of your device. This helpcode can be found in the first column of the setup code list.

(**) Just send a blank message, you’ll get auto-reply.

12 WWW.ONEFORALL.COM