Onkyo DX-C390 instruction manual Troubleshooting, Abnormal Behavior

Troubleshooting

If you have any trouble using your DX-C390, check the following table for possible causes and remedies. If you still can’t resolve the issue yourself, please contact your Onkyo dealer.

	Trouble	Possible Cause		Remedy
No power.		The power cord is not connected properly.	Connect the power cord properly to a suitable wall
			outlet (page 14).
		There are no batteries in the remote controller.	Install new batteries (page 11).
		The batteries are flat.	Replace with new batteries (page 11).
		The batteries are installed incorrectly.	Check the batteries and correct as necessary
			(page 11).
		You’re not pointing the remote controller at the	Point the remote controller at the DX-C390’s
		DX-C390’s remote sensor.	remote sensor (page 11).
The remote controller does			Use the remote controller closer to the DX-C390
not work.		You’re too far away from the DX-C390.	(page 11). The remote controller has a range of
			approximately 5 meters (16 ft.).
		A strong light source is interfering with the	Make sure that the DX-C390 is not subjected to
			direct sunshine or inverter-type fluorescent lights.
		DX-C390’s remote sensor.
			Relocate if necessary.
		If the DX-C390 is installed in a cabinet with	Open the doors, or use a cabinet without colored
		colored glass doors, the remote controller may
			glass.
		not work reliably when the doors are closed.
		The disc is upside down.	Load the disc with the label-side facing up
			(page 14).
		The disc is dirty.	Remove the disc and clean it (page 7).
Can not play a CD.
			Remove your discs and leave the DX-C390 turned
		Condensation has formed inside the DX-C390.	on for several hours until the condensation has
			evaporated.
		The CD-R/RW disc is nonstandard.	See “Disc Notes” on page 6.
		The DX-C390 is not connected properly.	Check all connections and correct as necessary.
There is no sound.
		The wrong input source is selected on your	Check your amp’s input source setting. Refer to
		amp.	your amp’s manual.
		The DX-C390 is subject to vibration.	Install the DX-C390 somewhere free of vibration.
CD playback skips.
		The disc is dirty.	Remove the disc and clean it (page 7).
		The disc is very scratched.	Buy a new disc.
Can not enter track num-		No disc is loaded.	Load a disc (page 14).
		The track number entered doesn’t exist on the
bers for memory playback.			Enter the correct track number (page 18).
		disc.
It takes a long time to		The disc is dirty.	Remove the disc and clean it (page 7).
locate certain tracks.		The disc is very scratched.	Buy a new disc.
			To use	you must make an analog audio con-
	does not work.	There’s no RCA/phono analog audio connec-	nection (RCA/phono) between the DX-C390 and
		tion.	your Onkyo AV receiver, even if they are con-
			nected digitally.
The digital outputs do not		The sampling rate of the currently playing MP3	Select a track with a sampling rate of 32 kHz,
work.		track is not 32 kHz, 44.1 kHz, or 48 kHz.	44.1 kHz, or 48 kHz.

Abnormal Behavior

The DX-C390 contains a microcomputer for signal processing and control functions. In very rare situations, severe interference, noise from an external source, or static electricity may cause it to lockup. In the unlikely event that this should happen, unplug the power cord from the wall outlet, wait at least five seconds, and then plug it back in again.

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