Troubleshooting—Continued
•Check the
•On the
The surround back speakers produce no sound
•Depending on the current listening mode, no sound may be produced by the surround back speakers. Try another listening mode (page 59).
•Not much sound may be produced by the surround back speakers with some sources.
•Check the
•On the
•On the
The subwoofer produces no sound
•If the source material contains no audio in the LFE channel, the subwoofer produces no sound.
•Check the
The Zone 2 speakers produce no sound
•The Zone 2 speakers only output sources that are connected to an analog input. Check to see if the source component is connected to an analog input.
•On the
There’s no sound with a certain signal format
•Check the digital audio output setting on the source component. On some game consoles, such as those that can play DVDs, the default setting is off.
•With some
Can’t get 6.1- or
•On the
•On the
Can’t select the Pure Audio listening mode
•The Pure Audio listening mode cannot be selected while Zone 2 is on.
•The Pure Audio listening mode is not available on the North American / Taiwan models.
The volume cannot be set to 79
•Check to see if a maximum volume has been set (page 75).
•If the volume level of each individual speaker has been adjusted to high positive values (page 69), then the maximum master volume possible may be reduced.
Note that the individual speaker volume levels are set automatically after the Audyssey 2EQ™ Room Cor- rection and Speaker Setup function has been com- pleted (page 37).
•After the Audyssey 2EQ™ Room Correction and Speaker Setup function has been run, or the volume level of each individual speaker has been adjusted (pages 37 and 69), the maximum volume may be reduced.
•When the levels of each speaker have been adjusted (page 69), the maximum possible volume may be reduced.
Noise can be heard
•Using cable ties to bundle audio cables with power cords, speaker cables, and so on can degrade audio performance, so don’t use them.
•An audio cable may be picking up interference. Try repositioning your cables.
The Late Night function doesn’t work
• Make sure that the source is Dolby Digital (page 78).
About DTS signals
•When playing DTS program material, using the pause, fast forward, or fast reverse function on your player may produce a short audible noise. This is not a malfunction.
•When DTS program material ends and the DTS bitstream stops, the AV receiver remains in DTS listening mode and the DTS indicator remains on. This is to prevent noise when you use the pause, fast forward, or fast reverse function on your player. If you switch your player from DTS to PCM, as the AV receiver does not switch formats immediately, you may not hear anything, in which case you should stop your player for about 3 seconds, and then resume playback.
•With some CD players, you won’t be able to playback DTS material properly even though your player is connected to a digital input on the AV receiver. This is usually because the DTS bitstream has been processed (e.g., output level, sampling rate, or frequency response changed) and the AV receiver doesn’t recognize it as a genuine DTS signal. In such cases, you may hear noise.
The beginning of audio received by an HDMI IN can’t be heard
•Since it takes longer to identify the format of an HDMI signal than it does for other digital audio signals, sound may not be output immediately.
Video
There’s no picture
•Make sure that all video connecting plugs are pushed in all the way (page 22).
•Make sure that each video component is properly connected.
•On your TV, make sure that the video input to which the AV receiver is connected is selected.
•While the Pure Audio listening mode is selected, the video circuitry is turned off and only the HDMI OUT outputs video signals.
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