40 troubleshooting
If you encountered installation problems because you couldn’t determine what home Internet setup or
equipment you have, please read APPENDIx A: IDENTIFYING YOUR EQUIPMENT.
For other problems, refer to the following table:
There’s no phone line next to my Internet
connection
This is a common issue with cable installations.
Use a long phone cable to connect the ooma
Hub to the closest phone jack, or purchase a
pair of HomePlug devices to bridge your Internet
connection to the location of your phone jack.
See ooma’s online support section for more
details on the HomePlug solution.
on the ooma Hub is blinking red
If no other button lights are on, press the ooma
Tab to illuminate the diagnostic light pattern.
on the ooma Scout is blinking red
The ooma Hub is down. Check the diagnostic
light pattern on the ooma Hub to locate the
source of the problem.
are solid red
When using the ooma system with a landline, the
ooma Hub is unable to detect if a phone line is
plugged in. Conrm that the ooma Hub WALL port
is connected to a working phone jack.
are solid red
The ooma Hub cannot get a network connection.
Check that the network cable is plugged in
correctly. The ooma Hub MODEM port (and the
HOME port, if plugged in) should display a solid
green light. Reboot any network devices, such
as modems, routers, hubs, switches, and any
computers.
are solid red
The ooma Hub is unable to register to the ooma
network. Check your Internet connection to see
if it is working and that you can successfully
browse to http://www.ooma.com.
are solid red on the ooma Scout
Make sure the ooma Hub is powered on and that
the ooma Tab is blue. Check that the ooma Scout
WALL port is plugged into the wall jack. If you
have multiple phone lines, verify that the ooma
Hub and ooma Scout are connected to the same
line.
or buttons do not light up
Check that your device is powered properly and
that the brightness control knob (on the right side
of the unit) is not turned all the way down.
ooma Hub or ooma Scout has restarted
The ooma Hub or ooma Scout will restart after
a software update has completed. This will only
occur if the system is idle. A restart is indicated
by the same light sequence as when the device
is rst powered on.
The ooma Tab cycles between blue and red
every few seconds
Swap the phone cables going into the WALL and
PHONE ports of the ooma Hub or ooma Scout.
They may not be plugged in correctly.