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With your ooma™ system, you can use your phones to call anyone in the U.S. – with no monthly fees! It can
also provide the Instant Second Line™ feature, allowing you to make or receive two calls at the same time
without the hassle or expense of installing a second physical phone line. Additionally, the ooma system’s
Broadband Answering Machine™ feature combines the convenience of an answering machine with the power
of voicemail.
If you followed the steps in the Quick Start Guide, your ooma system should now be installed and the ooma
Tab should be blue, indicating that your system is online. Listen for the signature ooma dialtone. This tells you
that your ooma service is working.
Using the ooma System with a Landline
By using the ooma system with a landline, you increase the reliability of your phone service and retain tradi-
tional 911 services. This allows you to make and receive phone calls, including 911 calls, even if your Internet
service is down or your power is out (regular phone company calling charges apply and a line-powered
corded phone is required). Look for the icon throughout this guide for important information about using
your ooma system with a landline.
If you plan to use the ooma system without a landline backup, you will not be able to make or receive phone
calls, including 911 calls, if your Internet service is down or your power is out.
Landline Provisioning
If you have subscribed to premium ooma services like the Instant Second Line, your landline phone service
needs to be provisioned so that these features can fully function. “Provisioning” your phone line means that
your local phone service will be modied to work with the ooma system. Calling features such as call-waiting,
three-way calling and voicemail will be cancelled (since your ooma service includes these features) and Call
Forward on Busy (CFB) will be added.
Provisioning of the landline begins after you have subscribed to ooma Premier. ooma will contact you to obtain
your authorization and landline account information and then work with your phone company to complete the
provisioning process. A change fee and recurring monthly charge for the CFB feature may apply (fees vary
based on locale). ooma will normally complete provisioning requests within two business days.
If you currently subscribe to a voicemail service, the provisioning process will cancel it and any messages
will be lost. Check and empty your voicemail account prior to authorizing ooma to begin the provisioning
process.
getting started