48 appendix b: limited warranty
What this Warranty Covers. ooma agrees to provide a limited warranty to the holder of a valid proof of
purchase (“Consumer” or “you”) that the ooma Hub device contained in this package (“Product”) is free from
material defects in material and workmanship, subject to the exclusions noted below. This limited warranty
extends only to the Consumer for Products purchased and used in the United States of America.
What ooma Will Do. During the warranty period, ooma or its authorized service representative will repair
or replace, at its option, without charge, a Product which is found to be materially defective and returned to
ooma. ooma, at its option, may use new or refurbished replacement parts to repair the Product, or the Product
may be replaced with a new or refurbished product having the same or similar function.
How long this Warranty lasts. This limited warranty shall expire one (1) year from the date of the Product
purchase. Replacement or refurbished parts and products are warranted for the original Product warranty
period. This warranty terminates if you sell or transfer your Product.
What this Warranty Excludes. This limited warranty does not cover: (a) the cost of shipping and handling
for returned and replacement products, or damage or loss during shipment for warranty service; or (b) any
software (which is governed exclusively by the licensing terms of such software); or (c) any Product that
has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal
operation or handling that is contrary to operation instructions, neglect, acts of god, inundation, re, water or
other liquid intrusion, or force major; or (d) any Product that has been damaged due to repair, alteration, or
modication by anyone other than an authorized service representative of ooma; or (e) any Product to the
extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna
systems; or (f) any Product whose identifying information has been removed, altered or rendered illegible;
or (g) any Product purchased, used, serviced, or shipped for repair from outside the United States, or that
is returned without a valid proof of purchase; or (h) any indirect or consequential harm caused as a result
of any defect or failure of the Product to properly operate, including without limitation lost data or inability to
communicate.
How to get Warranty Service. To obtain warranty service, call Customer Support toll-free at 1-888-711-6662
for detailed information, including instructions on how and where to return your Product and on any applicable
costs associated with a repair, replacement or exchange. You may be required to provide proof of purchase
before obtaining warranty service, and it is your sole responsibility to maintain such proof (e.g., a sales
receipt). Returned products that are determined not to be materially defective will be subject to a handling fee.
If you disagree with any of our decisions with respect to warranty service, you have the right to contest that
decision as permitted under applicable laws and regulations.