Chapter 11 : Troubleshooting 161
3Press and hold power on the upp er-left corner of your phone until
you see the Palm logo on the screen (approximately five seconds).
Please be patient while your phone starts up.
Screen and performance

The screen appears blank

To save power, the screen dims automatically after a period of inactivity, and
then turns off.
If you just inserted or replaced the battery, you need to press and hold
power until you see the Palm logo on the screen. Otherwise, follow
these steps in sequence if you see a blank screen:
1To brighten the screen if it has dimmed, tap the screen.
2To turn on the screen, press power . Drag up to unlock the
screen.
3Look closely at the screen. If you can see a dim image, try adjusting the
screen brightness (see Change screen brightness).
4If the problem persists, connect your phone to the AC charger (see
Charge the battery). If you see a dim image, try to restart your phone
(see Restart your phone).
5If that doesn’t work, press and hold power and slide the ringer
switch three times to restart your phone. Please be patient while your
phone starts up.

An application is not responding to taps

Try the following steps in sequence:
1Open Device Info and restart your phone (see Restart your
phone).
2If the screen does not respond to taps at all, press and hold power
and slide the ringer switch three times to restart your phone. Please
be patient while your phone starts up.

Applications are running slower than usual

1Tap the center of the gesture area to display Card view.
2Scroll through the cards and note how many applications you have
running.
3Close any application you are not using by throwing its card off the top
of the screen.
If the problem persists, try restarting your phone (see Restart your p hone).

My gestures in the gesture area aren’t working

•Some gestures begin in the gesture area and end in the touchscreen, and
vice versa. Crossing the border between the two areas with your finger is
crucial to making the gesture successfully. Likewise, the drag gesture for
TIP If your phone does not turn on after you insert the battery and press and
hold power, you need to charge the battery (see Charge the battery).
TIP Be sure that any third-party applications you install are compatible with
the Palm® webOS™ platform. Applications written for Palm smartphones
using the Palm OS operating system or Windows Mobile are not compatible
with your Pixi Plus phone. If you can try a free version of the software before
purchasing it, you can test it first to make sure it works properly. In App
Catalog, you can purchase the Classic application from MotionApps to run
Palm OS applications on your Pixi Plus phone.