Problem Solving

Troubleshooting

If You Have Any of These Problems:

Mode

Symptom

Possible Cause / Action

Page

 

 

 

 

During

Document doesn't

1. Check that your document is free of staples and paper clips, and

---

Transmission

feed/multiple feed

that it is not greasy or torn.

 

 

 

2. Check that your document is the right type to send through an

 

 

 

ADF by consulting. If your document has the characteristics

 

 

 

listed, use the Platen instead.

 

 

 

3. Check that the document is loaded properly.

 

 

 

 

 

 

Does not stamp

Check Fax parameter No. 004 (Stamp (HOME)), and No. 028

168

 

 

(Stamp At Memory XMT) settings.

169

 

 

 

 

 

Stamp too light

Replace stamp.

192

 

 

 

 

Transmission Copy

Vertical lines on the

Check own copy quality. If copy is OK, your machine has no

---

Quality

transmitted document

problem, report to the receiving party that they have a problem. If

 

 

 

copy is NG, clean the document scanning surface area.

 

 

Transmitted

 

 

 

 

 

document is blank

 

 

 

 

 

 

During Reception

Recording paper

Remove the misfeed paper.

---

 

misfeed

(See the Operating Instructions (For Basic Operations))

 

 

 

 

 

 

Recording paper

Make sure that there is paper in the Paper Tray. Follow the

---

 

doesn't advance into

instructions for loading paper.

 

 

machine

 

 

 

 

 

 

 

Recording paper

Check to see if the recording paper is jammed inside of the

---

 

doesn't eject after

machine.

 

 

printing

 

 

 

 

 

 

 

Document auto

Check Fax parameter No. 024 (Print Reduction) setting.

27

 

reduction doesn't

 

169

 

work

 

 

 

 

 

 

184