Problem Solving
Information Code
When something unusual occurs, the display may show one of the Information Codes listed below. These will help you to identify and correct the problem.
Info. Code | Meaning |
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030 | Document is misfeeding. |
| 1. | Reload the document properly. |
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| 2. | Remove the document jam. |
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| 3. | Adjust ADF. |
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031 | Document is too long or jammed. |
| 1. | Reload the document properly. |
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| Document length exceeds 78.8 inches (2 meters) in | 2. | Remove the document jam. |
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| "Normal" and "Fine" mode only. The length limitation | 3. | Add additional Flash Memory. |
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| for "Super Fine" and "600 dpi" mode, is subject to |
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| the available Memory size. |
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| Super Fine | 600dpi |
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| (Max. Length) | (Max. Length) |
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| A4/Letter Width: 55 in (1400 mm) | 24 in (600 mm) |
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| A3/Ledger Width: 39 in (990 mm) | 17 in (430 mm) |
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061 | ADF Door (Document Return Guide) is open. | Close the ADF Door. |
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400 | During initial handshake, receiving station did not | 1. | Check with the other party. |
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| respond or communication error occurred. | 2. | Reload the document and send again. |
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401 | Remote station required a Receiving Password to | Check the remote station. |
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| receive the document. |
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| Remote station does not have Confidential Mailbox. |
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402 | During initial handshake, communication error | Reload the document and send again. |
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403 | No polling capability at the remote side. | Ask remote side to set "POLLED=ON". |
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404/405 | During initial handshake, communication error | Reload the document and send again. |
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406 | Transmission Password does not match. | Check the password or the telephone number |
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| Receiving Password does not match. |
| in Address Book. |
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| Received from an unauthorized station in Selective |
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| Reception mode. |
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407 | No confirmation from the receiving station for the | Wait a few minutes and send again. |
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| previous page sent. |
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408/409 | Remote side confirmation of previous page is illegible. | Wait a few minutes and send again. |
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410 | Communication aborted by the transmitting side. | Check with the other party. |
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411 | Polling password does not match. |
| Check the polling password. |
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412 | No data from the transmitting side. |
| Check with the other party. |
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414 | Polling password does not match. |
| Check the polling password. |
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415 | Polling transmission error. |
| Check the polling password. |
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