Problem Solving
Information Code
Info. Code | Meaning | Possible Action | Page |
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634 | Redial was not successful due to no response from | Check the telephone number and send again. |
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| the called station or wrong number dialled. |
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| Note: If busy tone was not detected, the machine will |
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| only redial once. |
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638 | Power failure occurred during the communication. | Check the power cord and plug. |
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711 | Incorrect LDAP settings. | Check the LDAP Server Name, LDAP Log in |
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| Name, LDAP password, LDAP Search Base. |
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712 | Incorrect email address. | Check the registered email address. |
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| Check the IP Address of the SMTP Server |
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| with the Network Administrator. |
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714 | Cannot Log on to the LAN. | Check the |
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| connection. An unexpected LAN problem |
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| occurred. Contact the Network Administrator. |
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715 | TCP/IP connection timed out. | Check the Internet Fax parameter settings. |
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| Verify the IP Address, Default Gateway IP |
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| Address, SMTP Server IP Address. |
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716 | Cannot logon to the designated SMTP Server. | Check the SMTP Server IP Address setting. |
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| Contact the Network Administrator. |
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717 | Incomplete SMTP Protocol transmission. SMTP | SMTP Server is defective. |
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| Server's hard disk may be full. | Contact the Network Administrator. |
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718 | Page Memory Overflow occurred while receiving | Check the document size and resolution. |
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| printing data. The paper size selected within your | Ask originator to |
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| application to print is larger than the paper size | and resolution. |
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| loaded in the tray(s). |
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719 | Received data via LAN is in a format that is not | Ask the originator to |
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| supported. | file attachment format: |
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| * In a |
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| * Image data conforming to recording paper |
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| size. |
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720 | Cannot connect to the POP Server. (Incorrect POP | Check the POP Server IP Address. |
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| Server IP Address) POP Server is down. | Contact the Network Administrator. |
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721 | Cannot connect to the POP Server. (User Name or | Check the POP User Name and Password or |
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| Password error) | the APOP settings. |
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| Contact the Network Administrator. |
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