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Troubleshooting
Others
No response. Press
Ctrl
+
Shift
+
Esc
to open Task Manager and close the software application
that is not responding.
An input screen (e.g., password input screen at startup) may be hidden behind another
window. Press
Alt
+
Tab
to check.
Slide the power switch for 4 seconds or longer to shut down the computer, and then slide the
power switch to turn it on. If the application program does not work normally, uninstall and
reinstall the program. To uninstall,
click (Start) - [Control Panel] - [Programs] - [Uninstall a program].
click [start] - [Control Panel] - [Add or Remove Programs].
Troubleshooting (Basic)