Panasonic DP-C323 / C263 / C213, DP-C354/ C264 Troubleshooting

Problem Solving

62

Troubleshooting

Check Action

Unit Does Not Operate

Check if the Power Switches (Main Power

Switch on the Rear and Power Switch on the

Left Side of the machine) are turned ON and if

the power cord is plugged into the AC outlet.

Does the display dark?

Press Energy Saver key on the Control Panel.

Does the Energy Saver key flash (or light),

and is the display turned OFF?

(See page 15)

Perform actions in accordance with each

message. (See page 64)

Does any of the U## code and messages

appear on the display?

(U1, U4, U6, U7, U11....etc.)

Add staples. (See pages 84-88)

Remove all jammed staples.

(See pages 84-86)

Does the Add Staples indicator and message

appear on the display?

Add paper. (See pages 76 and 77)

Does the Add Paper indicator and message

appear on the display? ( )

Remove the misfed paper. (See pages 66-75)

Does the paper misfeed indicator and

message appear on the display? (J##)

Turn the Power Switch on the Left Side and

the Main Power Switch on the Rear of the

machine to OFF, and back ON. If the error

code does not clear, call the authorized

Panasonic dealer.

Does E#-## indicator and message appear

on the display?

Turn the Power Switch on the Left Side and

the Main Power Switch on the Rear of the

machine to OFF, and back ON. If the machine

still does not accept the next job, call the

authorized Panasonic dealer.

The machine would not accept the next job

during operation, instructed job would not be

accepted for a long time period, or job would

not be completed.

Light Copies

Select "Darker".

Does the exposure indicator display

"Lighter"?

Replace the Toner Cartridge.

(See pages 78 and 79)

Does the Add Toner indicator and message

appear on the display? ( )

■If the measures outlined above do not solve the problem, call the authorized Panasonic dealer.

Remove the paper from inner tray.

(For the capacity of Inner Tray, see page 94)

Does the error message "Remove paper from

inner tray" appear on the display?

Contents

Main English Operating Instructions (For Basic Operations) Digital Color Imaging Systems Operating Instructions (For Setting Up) Operating Instructions CD Operating Instructions User Authentication Useful Office Functions Control Panel Angle Adjustment SD Card Slot and PCMCIA/PC Card Slot ATTENTION Facsimile / Internet Fax (Option) Table of Contents Product Overview Copying Printing Scanning / Email Appendix Specifications WARNING Safety Information Power and Ground Connection Cautions For Your Safety W ARNING CAUTION CAUTION Consumable Safeguards Operating Safeguards Installation and Relocation Cautions Operating Safeguards CAUTION IMPORTANT SAFETY INSTRUCTIONS CAUTION Consumable Safeguards Caution on Toner Use Safety Information For Your Safety Precautions Precautions Illegal Copies Others Installation Caution Handling Security Suggestions for Key Operators Page Outer/Inner View <Outer> <Inner> <Outer (Right Side)> <Outer (Rear Side)> Control Panel Control Panel / Touch Panel Display Touch Panel Display Copy Function Touch Panel Display Scan/Email Functions Facsimile/Internet Fax Functions (Option) Placing Originals (Copy) AA Notice for Platen CAUTION Full Size/Auto Color 1 Basic Copy Operation Page Basic Menu & More Menus Basic Menu When "Quality Adj." is selected. When "Paper/Output Tray" is selected. When "Proof Set" is selected. When "Preset Jobs" is selected. When "Output Queue" is selected. When "Completion Notice" is selected. When "Confirm Settings" is selected. Basic Menu & More Menus More Menus Page Reduction / Enlargement Copy Copying with Preset Ratios (Reduction/Enlargement) The exact ratio (%) is automatically selected. 2-Sided Copy 1 -> 2 Copy : 2 -> 2 Copy : Select an Original Orientation. Select a Copy Bind Position, and then select "OK". e l y 2-Sided Copy Book -> 2 Copy Place the Book on the Platen Glass. Select "2-Sided / Original -> Copy", and then select "Book -> 2". Select a Book Format and the Orientation. Select the Page Order and the Copy Format. Select "OK". N in 1 Copy 1 N in 1 Copy Glass. then select "N in 1". Select N in 1 mode. Page Sort Copy / Finishing 1 Sort Copy / Finishing Place Originals on the ADF, or Platen Glass. Select a Finishing mode. 5 Page Others Double Exposure Select "Preset Jobs". ABC ABC DEF Place Original on the Platen Glass. (Feature is not available when using the ADF) Page Printing 1 Printing from SD Memory Card / PC Printing from PC Printing images directly from the SD Memory Card Press the Print key if the machine is Printing Continue on the next page... Insert the SD Memory Card or PCMCIA/ PC Card Adapter into the Card Slot on the machine. Select the desired Thumbnail(s) or "Select All". Printing Printing from SD Memory Card / PC For Individual Select the desired Paper Tray by pressing "Paper Tray" and/or 2-Sided print, and then select "OK". Select "Individual" or "Index Print". For Individual Printing Select a Printing Layout. For Index Print Select the desired Paper Tray and/or 2- Sided print, and then select "OK". Select "Start". Scanning Scan to SD Memory Card or PCMCIA/PC Card Adapter 4 the destination for the scanned data. (PC or SD Memory Card) For SD Memory Card After the transfer is completed, remove the SD Memory Card from the Card Slot. Scanning Page Press the Function key. Select "Scanner Settings". Select "21 Add New Email Address". Creating an Address Book Address Book (Email) Enter the Email Address, and then select "OK". Page Sending Email Sending the scanned data via Email Press the Scan / Email key if the machine is set to other function mode. Select "Email", and then enter the Email Address or select an Email Address from the Address Book. Select "Basic Menu" to select the required setting mode. Page Page Page Page Placing Originals (Facsimile/Internet Fax) A A On the Platen How to Place Originals On the ADF A A Scanning Area 5 mm (0.2") 5 mm 8 mm (0.3") with Header Area (0.2") 5 mm (0.2") Page Sending scanned data via Facsimile 3 Sending Originals (Facsimile) 5 4 Sending scanned data via Internet Fax 2 Sending Originals (Internet Fax) 3 4 select an Internet F ax destination. Troubleshooting Check Action Unit Does Not Operate Light Copies Problem Solving Check Action Marked Copies Displaying Status 1. Select "Status" in yellow. User (U) / Jam (J) / Machine (E) Error Codes User Error (Locations) <Inner> <Outer> Problem Solving Jam Error Codes (J Codes) Removing a Misfed P aper (Locations) Page Page Fuser/Exit Section Removing Misfed Paper Page Page Page Page Page Page Page Adding Paper <Printing Media> Paper Tray Sheet Bypass Page Replacing Toner Cartridge Page Replacing the OPC Drum Unit Page Replacing Toner Waste Container / Cleaning the LSU Aperture Glass 2 4 5 3 Page Replacing Staples 1 Open the Stapler Cover. Replacing Staples (FQ-SS32) Page Replacing Staples Replacing Staples (DQ-SS35) Open the Staple Cover. Turn the Knob on the Stapler Unit clockwise. Page Page Page Page Page Replacing the Battery 1 CAUTION Remove the screw with a screwdriver. Notice: California only: Replacing the Battery Page Main Unit ADF (Standard) Network Scanner (DP-C354/C264 : Standard, DP-C323/C263/C213 : Option) 3rd/4th Paper Tray (Option) PCL Printer Unit (Standard) G3 Facsimile (Option) Email (DP-C354/C264 : Standard, DP-C323/C263/C213 : Option) / Internet Fax (Option) 1-Bin Finisher (Option) 1-Bin Saddle Stitch Finisher (Option) Punch Unit (Option) Paper Type Option and Supplies WARNING FCC Notice For Users in USA Page For Users in Canada FCC Notice NOTICE CAUTION ! NOTICE Avertissement Avis Index Numerics A B C J K L M N Index S T U V Glossary Document Distribution System File Transfer Protocol, dots per inch, Dynamic Host Configuration Protocol Glossary Joint Photographic Experts Group Portable Document Format Personal Computer Liquid Crystal Display Transmission Control Protocol/Internet Protocol Tagged Image File Format Page Page WARRANTY USA Only Notice: California only: