Appendix A
81
Unable to
receive calls
Phone is off.
Security features may be
set so that the phone will
not receive calls.
Answer Options setting is
set to use
to answer
a call.
Service is n o t ac tiva ted .
Turn on phone.
Check Call Restriction
settings. (Se e “Call Lock”
on page 60 for more
inform ation .)
Press
to answer a
call or change the Answer
Options setting t o
Any Key
.
(See “Answer Options” on
page 28.)
Contact your wireless
service provider.
Missing
incoming calls
Verify that ring v o lu m e is
not set to silen t.
Set ring volume on.
Calls dropped/
disconnected
inadvertently
You are outside of a
cellular service area.
Phone automatically
disconnects calls when the
battery lev e l is lo w.
Check your wireless
service provider’s coverage
map (including roaming
areas) and try to move to a
locatio n w ithin th e
coverage area.
If problems persist, co ntact
your wireless service
provider.
Recharge the battery.
Problems and Solutions
Problem Possible Cause(s) Solution(s)