Troubleshooting

 

Symptom

 

Possible Cause

 

Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The rollers are dirty.

Clean all of the rollers. (See page 27.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The rollers have reached their life

Replace the paper feed roller module

 

 

 

 

 

 

 

and the

retard

roller

module. (See

 

 

 

 

 

 

 

expectancy.

 

 

 

 

 

 

 

page 35 and page 37.)

 

 

 

 

 

 

 

 

 

 

 

 

(ADF)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Flatten the document and load it again

Double

feeding

 

problems

The document is curled or folded.

 

after reducing the pages.

 

occurs frequently

or

the

 

 

 

 

 

 

 

 

scanner stops loading while

The irregular type document is to be

Make a

copy

of the

document

on

scanning.

 

 

 

 

 

specified

paper

(see

page 14)

and

 

 

 

 

 

scanned.

 

 

 

 

 

 

 

scan the copy.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The document has a length of less

Make a copy of the document on paper

 

 

 

 

 

 

 

than 70 mm (2.75 in.).

of the specified size and scan the copy.

 

 

 

 

 

 

 

 

(See page 14.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The document guides are not adjusted

 

 

 

 

 

 

 

 

 

 

 

 

to the size of the document to be

Adjust the document guides properly to

 

 

 

 

 

 

 

scanned.

the size of the document to be

(ADF)

 

 

 

 

 

The document to be scanned is set

scanned.

 

 

 

 

 

 

 

 

 

aslant on the hopper tray.

 

 

 

 

 

Scanned image is aslant.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Right and left sides of the document to

Remove curl and fold then reduce the

 

 

 

 

 

 

 

be scanned are not the same in height,

 

 

 

 

 

 

 

amount of the document.

 

 

 

 

 

 

 

 

because of curl and fold.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(ADF)

 

 

 

 

 

The document to be scanned was

Load the document correctly.

 

The

scanned

document

is

 

loaded face down (upside down).

(See page 17.)

 

 

 

blank.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The ADF glasses and flatbed glass are

Clean the ADF glasses and flatbed

Vertical lines appear on the

dirty.

glass. (See page 31.)

 

 

 

 

 

 

 

 

scanned document.

 

 

The reference plate and flatbed sheet

Clean the reference plate and flatbed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

are dirty.

sheet. (See page 31 and page 34.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The ADF glass, reference plate, flatbed

Clean the ADF glass, reference plate,

 

 

 

 

 

 

 

flatbed glass and flatbed sheet. (See

The

scanning

 

density

is

glass and flatbed sheet are dirty.

 

page 31 and See page 34.)

 

 

 

 

uneven.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The quantity distribution of light varies.

Adjust shading. Please refer to section

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4.6 of a user utility reference manual.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The color of the scanned

 

 

 

 

 

 

document

is

 

extremely

The settings of the computer monitor is

Adjust the computer monitor settings.

different

from

the

original

wrong.

 

 

 

 

 

document.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Dark spots or noise appear

The ADF glass, reference plate, flatbed

Clean the ADF glass, reference plate,

flatbed glass and flatbed sheet. (See

on the scanned documents.

glass and flatbed sheet are dirty.

page 31 and See page 34.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Scanned

image

has moire

It is caused by printing pattern of the

Please use the moire reduction

fringes such as stripe or

document and the congeniality of the

function or change the resolution and

wavy pattern noise.

 

 

scanning resolution.

try to scan.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

43