Troubleshooting
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| Possible Cause |
| Remedy |
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| The rollers are dirty. | ||||||
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| The rollers have reached their life | Replace the paper feed roller module | |||||
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| and the | retard | roller | module. (See | |||
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| expectancy. | ||||||
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(ADF) |
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| Flatten the document and load it again | |||||||
Double | feeding |
| problems | The document is curled or folded. | |||||||||
| after reducing the pages. |
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occurs frequently | or | the |
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scanner stops loading while | The irregular type document is to be | Make a | copy | of the | document | on | |||||||
scanning. |
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| specified | paper | and | |||||
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| scanned. | ||||||||
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| scan the copy. |
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| The document has a length of less | Make a copy of the document on paper | |||||
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| than 70 mm (2.75 in.). | of the specified size and scan the copy. | |||||
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| The document guides are not adjusted |
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| to the size of the document to be | Adjust the document guides properly to | |||||
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| scanned. | the size of the document to be | |||||
(ADF) |
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| The document to be scanned is set | scanned. |
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| aslant on the hopper tray. |
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Scanned image is aslant. |
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| Right and left sides of the document to | Remove curl and fold then reduce the | |||||
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| be scanned are not the same in height, | ||||||
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| amount of the document. |
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| because of curl and fold. |
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(ADF) |
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| The document to be scanned was | Load the document correctly. |
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The | scanned | document | is |
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loaded face down (upside down). |
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blank. |
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| The ADF glasses and flatbed glass are | Clean the ADF glasses and flatbed | |||||
Vertical lines appear on the | dirty. |
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scanned document. |
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| The reference plate and flatbed sheet | Clean the reference plate and flatbed | |||||||||
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| are dirty. |
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| The ADF glass, reference plate, flatbed | Clean the ADF glass, reference plate, | |||||
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| flatbed glass and flatbed sheet. (See | ||||||
The | scanning |
| density | is | glass and flatbed sheet are dirty. | ||||||||
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uneven. |
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| The quantity distribution of light varies. | Adjust shading. Please refer to section | |||||||
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| 4.6 of a user utility reference manual. | ||||||
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The color of the scanned |
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document | is |
| extremely | The settings of the computer monitor is | Adjust the computer monitor settings. | ||||||||
different | from | the | original | wrong. | |||||||||
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document. |
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Dark spots or noise appear | The ADF glass, reference plate, flatbed | Clean the ADF glass, reference plate, | |||||||||||
flatbed glass and flatbed sheet. (See | |||||||||||||
on the scanned documents. | glass and flatbed sheet are dirty. | ||||||||||||
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Scanned | image | has moire | It is caused by printing pattern of the | Please use the moire reduction | |||||||||
fringes such as stripe or | document and the congeniality of the | function or change the resolution and | |||||||||||
wavy pattern noise. |
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| scanning resolution. | try to scan. |
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