| Operations |
Fax transmission |
|
|
|
Problem | Cause & Remedy |
|
|
I cannot send documents. | ● The other party’s fax machine was busy or ran out of paper. Try |
| again. |
| ● The other party’s machine is not a facsimile. Check with the other |
| party. |
| ● The other party’s fax machine rings too many times. Send the fax |
| manually - dial the number, confirm the fax tone, then press |
| START/SET/COPY . |
|
|
The other party complains that | ● If your line has special telephone services such as call waiting, |
letters on their received document | the service may have been activated during fax transmission. |
are distorted. | Connect the unit to a line that does not have these services. |
| ● The extension telephone on the same line is off the hook. Hang |
| up the extension telephone and try again. |
|
|
The other party complains that dirty | ● The glass or rollers are dirty. Clean them (p. 115). |
patterns or black lines appear on |
|
their received documents. |
|
|
|
I cannot make an international fax | ● Use the overseas transmission mode (p. 62). |
call. | ● Add two pauses at the end of the telephone number (p. 33) or dial |
| manually. |
|
|
Fax reception
Problem | Cause & Remedy |
|
|
I cannot receive documents | ● The receive mode is set to the TEL mode. Set to the TAD/FAX, |
automatically. | FAX ONLY or TEL/FAX mode. |
| ● The time to answer the call is too long. Decrease the number of |
| rings (p. 68, 75, 101). |
| ● The greeting message is too long. Shorten the message (p. 86). |
|
|
The display shows “CONNECTING.....” | ● The incoming call is not a fax. Change the receive mode. |
but faxes are not received. |
|
|
|
The recording image is faint. | ● The sender transmitted a faint document. Ask them to transmit a |
| clearer copy of the document. |
| ● The thermal head is dirty. Clean it (p. 115). |
|
|
The printing quality is poor. | ● Some paper has instructions recommending which side to print |
| on. Try turning the paper over. We recommend smooth paper |
| such as Hammermill R Jet Print for clearer printing. |
|
|
A blank sheet is ejected after the | ● The receiving reduction rate is not programmed correctly. |
received documents are printed out. | Program the proper rate (p. 77). |
|
|
Help
For assistance, call | 107 |
|
|