Operations
When a function does not work, check here before requesting help!
General
Problem | Cause & Remedy |
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I cannot make and receive calls.
●The power cord or telephone line cord is not connected. Check the connections (p. 14).
●If you used a splitter to connect the unit, remove the splitter and connect the unit to the wall jack directly. If the unit operates properly, check the splitter.
I cannot make calls.● The dialing mode setting is wrong. Change the setting of
feature #13 (p. 83).
The unit does not work.
●Disconnect the unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company.
The unit does not ring.
●The ringer volume is set to off. Adjust it to a suitable level (p. 22, 23).
●The TAD ring count of feature #06 is set to “RINGER OFF”. Change to another ring count (p. 83).
The unit displays the following message though the paper is inserted.
11CHECK1PAPER
●The paper is inserted halfway. Insert it correctly (p. 13) and press SET to clear the message.
The other party complains | ● The FAX ONLY mode is set. Tell them the number is only |
they only hear a fax tone and | used for faxes or change to TAD/FAX, TEL or TEL/FAX |
cannot talk. | mode (p. 58, 59). |
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The REDIAL/PAUSE button | ● If this button is pressed during dialing, a pause will be |
does not function properly. | inserted. If pressed immediately after a dial tone is |
| obtained, the last number dialed will be redialed. |
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The receive mode does not function as explained on pages 58 and 59.
●A Distinctive Ring pattern of feature #31 is set (p. 85).
●The TEL/FAX mode is set (p. 62, 63).
During programming, I cannot ● All or part of the numbers are the same. Change the code
enter the code or ID number. or ID number of features #11 (p. 83) and #41 (p. 85).
The ink film runs out quickly. ● The HELP printing function, copy function, and reports
also use ink film.
The unit beeps. | ● Recording paper or ink film has run out. Press STOP to | ||
| stop the beeps and install paper/ink film. | ||
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The speakerphone is not | ● Use the speakerphone in a quiet room. | ||
working. | ● If you have difficulty hearing the other party, adjust the | ||
| volume using | or | . |
●If you and the other party speak at the same time, parts of your conversation will be cut off. Speak alternately.
(continued)
92 | For fax advantage assistance, call |