ACD Report Server to Optimize Management

The NCV200 ACD report server brings advancedcall center functions to your Panasonic PBX System,providing you with monitoring and performancereports, call information history, and agent log-in.It’s easy to optimize call center managementwith NCV200’s readable and comprehensiveperformance reports, which can be reproduced inemails or color graphs. The result – increased orga-nizational flexibility and reduced operational costs.
Efficient Message Management

Offers useful voice mail features, such as e-mail notification when a caller leaves a message, the capability to attach voice messages to e-mail messages and easier operation using the LCD on Proprietary Telephones. Panasonic delivers new levels of communication ease and efficiency that can help any business be more productive.

Advanced Agent Management

Designed to bring advanced call center functions to users of Panasonic PBX systems, the KX-NCV200 provides useful functions such as monitoring and performance reports. Oftentimes, the difference between gaining or losing a new customer can hinge on a single telephone call. The Panasonic call center solution makes sure that every telephone call works in your favor.

ACD (Automatic Call Distribution) Monitoring & Reporting Functions

A clear knowledge of actual operating performance is vital to optimizing call center management. The Panasonic ACD Report Server lets supervisors monitor parameters, such as the number of active calls, agent status, queue status and agent/group performance. It also provides a reporting function for the detailed analysis needed to improve call center performance.

Agent Log-In

Each agent is provided a unique code and a password. An agent uses this code and password when he or she logs in to the system. This feature allows supervisors to monitor the agents individually and create reports for each agent instead of each extension.

Product Structure
ACD Report Client (Software)

•Makes reports of incoming call information for ICD (Incoming Call Distribution) groups.

•Prints out or sends e-mail reports.•Displays the history of incoming call information.

•Provides a function to monitor the number of incoming calls and the number of answered calls for ICD groups, Queues and Agents by ACD (Automatic Call Distribution) monitor.

•Displays graphs using the Performance Graphs function.
ACD Report Server (Hardware and Software)

•Stores the incoming call information data that is displayed by the ACD Report Client.

•Transfers the data to the ACD Report Client.
Performance Graphs

The number of incoming/outgoing calls and accumulated call data that are monitored by the ACD Report Client can be viewed in graph form. The user can also customize the format, and select the data for producing graphs. These performance graphs are capable

of changing to reflect changes in the ongoing status.