Manuals / Panasonic / Communications / Answering Machine

Panasonic KX-TG5839AL, KX-TG5838AL General use, Programmable settings, Problem Cause & solution

Models: KX-TG5839AL KX-TG5838AL

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	Useful Information


Troubleshooting

General use

Problem	Cause & solution
The unit does not work.	L Make sure that the battery is installed correctly (page
	11).
	L Check the connections (page 10).
	L Fully charge the battery (page 12).
	L Clean the charge contacts and charge again (page 12).
	L Unplug the base unit’s AC adaptor to reset the unit.
	Reconnect the adaptor and try again.
	L Re-install the battery (page 11) and fully charge it.

The display shows “No	L The handset is too far from the base unit. Move closer
link to base. Move	and try again.
closer to base, try	L Plug in the base unit’s AC adaptor.
again.” and an alarm	L Raise the base unit antennas.
tone sounds.	L If the above remedies do not solve the problem, the
	handset may have lost communication with the base
	unit. Register the handset again (page 38).

I cannot hear a dial tone.	L Confirm that the telephone line cord is connected (page
	10).
	L Disconnect the unit from the telephone line and connect
	a known working telephone. If the working telephone
	operates properly, contact our service personnel to
	have the unit repaired. If the working telephone does
	not operate properly, contact your telephone company.


Programmable settings

Problem	Cause & solution
I cannot programme	L Programming is not possible while the handset and
items.	base unit are being used.
	L Do not pause for over 1 minute while programming.
	L Move closer to the base unit.
	L While another user is listening to messages or the
	answering system is answering a call, you cannot
	programme. Try again later.

While programming, the	L A call is being received. Answer the call and start again
handset starts to ring.	from the beginning after hanging up.

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Panasonic KX-TG5839AL, KX-TG5838AL General use, Programmable settings, Problem Cause & solution, Link to base. Move

Contents

Model No. KX-TG5839AL Charge the battery for 6 hours before initial useIntroduction Useful Information Your phone IntroductionIncluded accessories Accessory items Quantity Accessory informationInstallation Important safety instructionsBattery MedicalSplash-resistant handset only For best performance Base unit location/noiseEnvironment Routine care Connections Base unitCharger KX-TG5839AL only If you subscribe to an Adsl service Battery installationBattery strength Battery chargeBattery icon Battery strength Recharging the batteryBattery performance Battery replacementRecharge battery Operation Operating timeControls Controls and displaysMenu OFF Mute Clear Hold Intercom Ringer indicator Message indicator Receiver DisplayDisplay RcvdCalls Conf KBack dB SelectL Setting the date and timeDate31.12.2005 Time1200 AM KAM/PM SaveL Date15.06.2005 Time1200 AM KAM/PM SaveLKRecall CallL Making callsAnswering calls To make a call using the redial listAuto talk Temporary ringer offHold button Useful features during a callMute button Voice enhancerClarity booster Pause button for PBX/long distance service usersCall share KX-TG5839AL only Recall buttonAdding items to the phonebook Using the phonebookEditing items in the phonebook Calling someone in the phonebookErasing items in the phonebook =Name search dB=Scroll listChain dial feature Copying phonebook items KX-TG5839AL onlyDuring an outside call, press Menu Phonebook Using Caller ID service Call waiting and Caller ID compatibleRinger ID and light-up ID Viewing the caller list and calling back Caller listEditing a caller’s phone number before calling back Displayed symbolsStoring caller information into the phonebook Example Jack Smith 310P 29JUN 0555333444 310P 29JUNErasing caller information Erasing a selected itemErasing all items For KX-TG5838AL users IntercomFrom the handset to the base unit Handset Base unit Press LOCATOR/INTERCOM to answer HandsetFrom one handset to the other handset For KX-TG5839AL usersConference calls KX- TG5839AL only Main menu Sub-menu Guide to handset programmingRinger settings Handset ringer volumeRinger volume Low High KBack dB SaveL Handset ringer tone Handset interrupt toneRinger tone 1=Tone KBack dB SaveL Display options Call optionsAuto talk Handset LCD contrastLine mode Telephone settingsRecall time Storing your area codeDial lock Other optionsHandset key tone Re-registering the handsetTime adjustment Caller ID subscribers only Programming via direct commands Direct commands chartFeature Feature code Setting code Programmable Settings Answering system Erasing your greeting message To turn off the call screening featurePre-recorded greeting message Screening your callsListening to messages Listening to messages using the base unitMessage play Listening to messages using the handsetCalling back Caller ID subscribers only Memory capacityRemote commands Using the answering system remotelyKey Remote command Remote operationRemote code Answering system settingsTurning on the answering system remotely Skipping the greeting message to leave a messageRing count For Telstra Homeline service subscribersCaller’s recording time Message alertGreeting only Headset optional Belt clipTo attach the belt clip To remove the belt clip To connect an optional headset to the handsetBase unit Wall mountingWall mount template for the base unit To remove the wall mounting adaptor Wall mount template for the charger Charger KX-TG5839AL onlyError messages Problem Cause & solution Programmable settingsGeneral use Link to base. MoveMaking/answering calls, Intercom Caller ID PhonebookBattery charge Recharge battery isAnswering system But Recharge Power failureInstructions to customer Service difficulties Handset Technical informationIndex General use 57 Making/answering calls, Intercom Page Manufacturer Copyright Sales Department Panasonic Australia Pty. Limited