OFF-HOOK VOICE ANNOUNCE OFF HOOK VOICE ANNOUNCE *
Off hook voice announce is a feature than can be applied to any
extension on the system. First, it must be part of the Mailbox’s
Class of Service, and the Monitor Transfer feature must be acti-
vated in order for this function to operate properly.
ŒWhen a person is engaged in a conversation and a call comes
through the Automated Attendant (AA) for that person, the
Courier will attempt to transfer the call to the user.
•Upon indication that the extension is busy, the AA will pull
the call back, and announce to the outside caller that the
desired extension is currently on the telephone, but will an-
nounce the call to the party.
ŽThe AA will then ask the outside caller to state their name.
•The AA will then announce, through the earpiece, to the de-
sired party that there is a call waiting, and replay the re-
corded name of the outside caller.
Note: When this announcement is made, it is only heard by the desired extension, and does
not interrupt that existing conversation. The other outside party does not hear a thing.
Upon hearing the announcement, the Small Screen Display
changes and provides the following call handling options:
REDIRECT CALLS
4Change favorite mailbox
This screen gives you the option to display a favorite
(commonly used) Mailbox for quick access
4Directory provides a list of Voice Mailboxes
4Accept: New call is transferred to your extension.
4Queue: Puts incoming caller on hold and periodically
plays a queue message asking the caller if they would like
to continue holding or leave a message.
4Message: Incoming caller is directed to leave a message
4Redirect: Allows you to transfer Incoming call to another
extension on the system.
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* System configuration dependent. Check with your Authorized Panasonic Dealer for details. 14