TROUBLESHOOTING CHART
Troubleshooting Chart
Before calling for service, determine the symptoms and follow suggested solutions.
AUDIO |
| VIDEO | Solutions | |
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| Adjust Antenna Location and Connection |
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Noisy Audio | Snowy Video |
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| Adjust Antenna Location and Connection |
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| Check Antenna |
Noisy Audio | Multiple Image |
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| Move PTV from Electrical Appliances, Lights, |
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| Vehicles, and Medical Equipment |
Noisy Audio |
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| Interference |
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| Increase Volume |
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| Check Mute |
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| Check PTV SPEAKERS on/off |
No Audio | Normal Video | Change Channel | ||
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| Set PTV or Cable Mode Properly |
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| Check Antenna Cables |
Noisy Audio | No Video with Snow |
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| Check Power Cord is Plugged into Active Outlet |
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| Adjust Brightness and Audio Controls | |
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| Change Channel | |
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| Check Cable Connections | |
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No Audio | No Video / No PIP | Program the Remote Control Again | ||
Check Second Video Source Operation | ||||
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| Adjust Color Settings |
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| Change Channel |
Normal Audio |
| No Color |
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Check Audio Is Set To Stereo Or Mono, Not SAP
Wrong Audio | Normal Video |
Change CC (Closed Captioning) from Text Mode
Normal Audio | Black Box on Screen |
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Replace Remote Control Batteries
Normal Audio | Normal Video |
Intermittent Remote Control Operation | |
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