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Limited Warranty (For USA Customers) |
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PANASONIC CONSUMER ELECTRONICS | PANASONIC PUERTO RICO, INC. |
COMPANY, DIVISION OF PANASONIC | Ave. 65 de Infantería, Km. 9.5 San Gabriel Industrial Park, |
CORPORATION OF NORTH AMERICA | Carolina, Puerto Rico 00985 |
One Panasonic Way, Secaucus, New Jersey 07094 | |
Panasonic Video Products
Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics Company or Panasonic Puerto Rico, Inc. (collectively referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (“warranty period”), at its option either (a) repair your product with new or refurbished parts, or (b) replace it with a new or a refurbished product. The decision to repair or replace will be made by the warrantor.
| Product | Parts | Labor | Service | Contact Number |
| Camcorder | One (1) Year (except CCD Image Sensor) | Ninety (90) Days | Carry-In or Mail-In | 1-800-211-PANA(7262) |
| CCD Image Sensor - 6 (Six) Months | Ninety (90) Days |
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| DVD/VCR Deck, | One (1) Year | Ninety (90) Days | Carry-In or Mail-In | 1-800-211-PANA(7262) |
| A/V Mixer |
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| TV/VCR, TV/DVD, | | | Carry-In: 21” | |
| One (1) Year (except CRT) | Ninety (90) Days | CRTand Smaller | 1-800-211-PANA(7262) |
| TV/DVD/VCR | CRT - Two (2) Years | Ninety (90) Days | In-Home or Carry-In: |
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| Combination | |
| | | 22” CRT and Larger | |
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| TV/HDR | One (1) Year (except CRT) | Ninety (90) Days | In-Home or Carry-In | 1-888-843-9788 |
| Combination | CRT - Two (2) Years | Ninety (90) Days |
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| Rechargeable | | | | |
| Batteries | Ten (10) Days | Not Applicable | Carry-In or Mail-In | 1-800-211-PANA(7262) |
| (in exchange for | | | | |
| defective item) | | | | |
| Tape | | | | |
| (in exchange for | Five (5) Days | Not Applicable | Carry-In or Mail-In | 1-800-211-PANA(7262) |
| defective item) | | | | |
| Memory Cards | | | | |
| (in exchange for | Ninety (90) Days | Not Applicable | Carry-In or Mail-In | 1-800-211-PANA(7262) |
| defective item) | | | | |
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During the “Labor” warranty period there will be no charge for labor. During the “Parts” warranty period, there will be no charge for parts. You must carry-in or mail-in (prepaid) your product or arrange for in-home service, as applicable, during the warranty period. If non- rechargeable batteries are included, they are not warranted. This warranty only applies to products purchased and serviced in the United States or Puerto Rico. This warranty is extended only to the original purchaser of a new product which was not sold “as is”. A purchase receipt or other proof of the original purchase date is required for warranty service.
Carry-In, Mail-in (Prepaid) or In-Home Service
For Carry-In, Mail-In (prepaid) or In-HomeService (as applicable) in the United States call toll free contact number listed above or visit Panasonic Web Site: http://www.panasonic.com
For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or fax (787)-768-2910.
In-Home service, if applicable, requires clear, complete and easy access to the product by the authorized servicer and does not include removal or re-installation of an installed product. It is possible that certain in-home repairs will not be completed in-home, but will require that the product, or parts of the product, be removed for shop diagnosis and/or repair and then returned.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage, nor does it cover markings or retained images on the picture tube resulting from viewing fixed images (including, among other things, letterbox pictures on standard 4:3 screen TV’s, or non-expanded standard 4:3 pictures on wide screen TV’s, or onscreen data in a stationary and fixed location). The warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of consumer controls, improper maintenance, power line surge, lightning damage, modification, or commercial use (such as in a hotel, office, restaurant, or other business), rental use of the product, service by anyone other than a Factory Service Center or other Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANYBREACH OF THIS WARRANTY.
(As examples, this excludes damages for lost time, cost of having someone remove or re-install an installed unit if applicable, or travel to and from the servicer, loss of media or images, data or other memory or recorded content. The items listed are not exclusive, but are for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. If a problem with this product develops during or after the warranty period, you may contact your dealer or Service Center. If the problem is not handled to your satisfaction, then write to the warrantor’s Consumer Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE (INCLUDING COST OF AN IN-HOME SERVICE CALL, WHERE APPLICABLE) WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY ARE YOUR RESPONSIBILITY.
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