Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, refer to “Customer Services Directory” on page 33 if you reside in the U.S.A., or refer to “Product information” on page 11 if you reside in Canada. In other areas, consult your dealer.
Power |
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No power. | ≥Insert the AC power supply cord securely. | 8 |
The unit is automatically switched | ≥The Sleep timer was working and had reached the set time limit. | 29 |
to standby mode. |
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Unresponsive or inoperable function |
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No response when any buttons | ≥This unit cannot play discs other than the ones listed in these operating instructions. | 10 |
are pressed. | ≥The unit may not be operating properly due to lightning, static electricity or some other external | — |
| factor. Turn the unit off and then back on. Alternatively, turn the unit off, disconnect the AC power |
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| supply cord, and then reconnect it. | — |
| ≥Condensation has formed. Wait 1 to 2 hours for it to evaporate. | |
No response when remote control | ≥Check that the batteries are installed correctly. | 8 |
buttons are pressed. | ≥The batteries are depleted. Replace them with new ones. | 8 |
| ≥Aim the remote control at the display and operate. | 9 |
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Cannot play DVDs. | ≥CD Mode is on. Press and hold | 14 |
No picture or sound. | ≥Check the video or speaker connection. | 6, 7 |
| ≥Check the power or input setting of the connected equipment. | — |
| ≥Check that the disc has something recorded on it. | — |
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You have forgotten your ratings | ≥While stopped and “DVD/CD” is the source, press and hold [∫] (Stop) on the main unit and [S10] | — |
password. | on the remote control until “Initialized” disappears from the television. Turn the unit off and on |
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Reset all the settings to Factory | again. |
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Preset. | All settings will return to the default values. |
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Specific operation undesirable or unexpected
guide
It takes time before play starts. [MP3]
Folders on a data CD are not
displayed correctly. [WMA] [MP3] [JPEG]
A menu screen appears during skip or search. [VCD]
Playback control menu does not appear. [VCD] with playback control
Program and Random play do not work.
Selecting audio soundtrack “2” does not change the audio.
Play restarts from the beginning
when the soundtrack is changed.
Scenes are skipped intermittently.
≥Play may take time to begin when an MP3 track has still picture data. Even after the track starts, the correct play time will not be displayed. This is normal.
≥Folders deeper than the eighth layer are displayed as the eighth layer.
≥This is normal for Video CDs.
≥Press [∫ STOP] twice and then press [1 PLAY].
≥These functions do not work with some
≥Even if a second soundtrack is not recorded, two numbers are normally shown.
≥This is normal for
≥If you change the volume or sound effects during Advanced Disc Review, the function continues without the
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Troubleshooting
Subtitle
Subtitle position is wrong. | ≥Adjust the position. (“Subtitle Position” in Display Menu) | 20 |
No subtitles. | ≥Display the subtitles. (“Subtitle” in Main menu) | 18 |
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Subtitles overlap the closed | ≥Clear the subtitles. | 18 |
captions. |
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Marker
Cannot add markers. | ≥You cannot add markers with | — |
| ≥If the disc’s elapsed play time does not appear on the unit’s display, you cannot add markers. | — |
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A-B repeat
Point B is automatically set. | ≥The end of an item becomes point B when it is reached. | — |
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Sound abnormal or improper
Sound is distorted. | ≥Noise may occur when playing WMA. | — |
Effects do not work. | ≥Some audio effects do not work or have less effect with some discs. | — |
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Humming is heard during play. | ≥An AC power supply cord or fluorescent light is near the main unit. Keep other appliances and | — |
| cables away from the main unit. |
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No sound | ≥There may be a slight pause in sound when you change the play speed. | — |
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Menus
| The Setup menu cannot be | ≥Select “DVD/CD” as the source. | — |
RQT8593 | accessed. | ≥Cancel Program and Random play. | 15 |
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