Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the following guide do not solve the problem, refer to “Customer Services Directory (United States and Puerto Rico)” on page 24 if you reside in the U.S.A. or Puerto Rico, or refer to “Product information” on page 23 if you reside in Canada.
Power
No power.
Insert the AC power supply cord securely. (B 7)
The unit is automatically switched to standby mode.
≥The Sleep timer was working and had reached the set time limit. (B 4)
≥This unit will automatically turn to standby mode after 30 minutes if it is inactive. (B 4)
Power of this unit is turned off when the input for the TV is changed.
This is a normal phenomenon when using VIERA Link “HDAVI Control 4 or later”. For details please read the operating instructions of the TV.
Unit displays
The display is dark.
Select “BRIGHT” in “FL DIMMER” in the OTHERS menu. (B 17)
“NO PLAY”
≥You inserted a disc the unit cannot play; insert one it can. (B 18)
≥You inserted a blank disc.
≥You inserted a disc that has not been finalized.
“NO DISC”
≥You have not inserted a disc; insert one.
≥You have not inserted the disc correctly; insert it correctly. (B 11)
“IPOD OVER CURRENT ERROR”
The iPod is drawing too much power. Remove the iPod, and turn the unit off and on again.
“F61”
Check and correct the speaker cable connections. If this does not fix the problem, consult the dealer. (B 6)
“F76”
There is a power supply problem. Consult the dealer.
“DVD U11”
Disc may be dirty. Wipe it clean.
“ERROR”
Incorrect operation performed. Read the instructions and try again.
“DVD H∑∑” “DVD F∑∑∑”
∑stands for a number.
≥Trouble may have occurred. The numbers following “H” and “F” depend on the status of the unit. Turn the unit off and then back on. Alternatively, turn the unit off, disconnect the AC power supply cord, and then reconnect it.
≥If the service numbers fail to clear, note the service number and contact a qualified service person.
“U70∑”
∑stands for a number. (The actual number following “U70” will depend on the state of the main unit.)
≥The HDMI connection acts unusually.
–The connected equipment is not
–Please use HDMI cables that have the HDMI logo (as shown on the cover).
–The HDMI cable is too long.
–The HDMI cable is damaged.
“REMOTE 1” or “REMOTE 2”
RQTX1101 | Match the modes on the main unit and remote control. Depending on the | |
number being displayed (“1” or “2”), press and hold [OK]9 and the | ||
| ||
| corresponding numbered button ([1] or [2]) for at least 2 seconds. (B 4) |
“LOADING”
≥The iPod is not ready. Wait for this display to disappear.
≥Disconnect the iPod, and then reconnect it firmly. (B 15)
General operation
No response when any buttons are pressed.
≥This unit cannot play discs other than the ones listed in these operating instructions. (B 18)
≥The unit may not be operating properly due to lightning, static electricity or some other external factor. Turn the unit off and then back on. Alternatively, turn the unit off, disconnect the AC power supply cord, and then reconnect it.
≥Condensation has formed. Wait 1 to 2 hours for it to evaporate.
No response when remote control buttons are pressed.
≥Check that the batteries are installed correctly. (B 7)
≥The batteries are depleted. Replace them with new ones. (B 7)
≥Aim the remote control at the remote control signal sensor and operate. (B 4)
Other products respond to the remote control.
Change the remote control operating mode. (B 4)
Cannot display the START menu.
Remove the disc and then press [START]C again.
No picture or sound.
≥Check the video or speaker connection. (B 6, 7)
≥Check the power or input setting of the connected equipment and the main unit.
≥Check that the disc has something recorded on it.
You have forgotten your ratings password.
Reset all the settings to Factory Preset.
While stopped and “DVD/CD” is the source, press and hold [∫]8 (Stop) on the main unit and [S10]3 on the remote control until “INITIALIZED” disappears from the TV. Turn the unit off and on again.
All settings will return to the default values.
(This does not work during program and random modes, or when setup menu or START menu is displayed.)
Some characters are not displayed correctly.
Characters other than English alphabet and Arabic numerals may not be displayed correctly.
The VIERA Link “HDAVI Control” function does not respond.
Depending on the condition of this unit or the connected equipment, it may be necessary to repeat the same operation so that the function can work correctly. (B 14)
The setting you made in “TV ASPECT” (B 16, VIDEO menu) or “LANGUAGE” (B 17, DISPLAY menu) does not work.
The settings for “TV ASPECT”§1 and “LANGUAGE”§2 will automatically follow the information from the TV. (B 8, Easy setup settings)
§1 When using VIERA Link “HDAVI Control” with “HDAVI Control 3 or later” compatible TV
§2 When using VIERA Link “HDAVI Control” with “HDAVI Control 2 or later” compatible TV
Disc operation
It takes time before play starts. [MP3]
Play may take time to begin when an MP3 track has still picture data. Even after the track starts, the correct play time will not be displayed. This is normal.
A menu screen appears during skip or search. [VCD]
This is normal for Video CDs.
Playback control menu does not appear.
[VCD] with playback control
Press [∫ STOP]6 twice and then press [1 PLAY]6.
Program and Random play do not work.
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