Frequently Asked Questions (FAQ)

How can I confirm that my TV is working properly?

The TV has a built-in Self Test. On the remote control, press MENU and scroll down and select HELP to access the TV SELF TEST. Run the test and follow the on screen instructions.

Why doesn’t the remote control work?

Check that the batteries are fresh, are of the same type and are installed with the correct polarity (+ & -).

To operate other devices, such as changing channels when using Cable or Satellite boxes, or operating non-Panasonic Blu-ray players, use the remote supplied with the device.

Why is there no picture or just a blue, black or snowy screen being displayed?

Ensure that the power cord is plugged in and the TV is turned on (front red LED light should be on, not blinking).

Press the INPUT button on the remote to select the correct input source.

Ensure all connections are correct and secure.

When using external video source, such as a Cable/ Satellite box or DVD player, ensure that the device is on and functioning correctly.

Press MENU on the TV’s remote control. If the menu is displayed, then the TV is working; recheck above steps.

The display panel moves slightly and clattered sound is heard when it is pushed with a finger.

There is a little gap around the panel to prevent damage to the panel. This is not a malfunction.

Why is the screen blank and the power indicator blinking?

The TV has gone into shutdown mode to protect itself. Try unplugging it for a few minutes and connecting it again. If there was a temporary power surge on the AC line it may now be OK. If the blinking returns, visit www.panasonic.com/support (U.S.A.) or www.panasonic.ca/english/support (Canada).

Why doesn’t the Touch Pad Controller work?

Check that the batteries are fresh, are of the same

type and are installed with the correct polarity (+ & -).

Check if the controller is paired with the TV. (p. 20)

Check if the pairing range is within 1.6 ft (50 cm).

Check if the Touch Pad Controller is pointed toward the TV to turn on the power.

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Panasonic TC-65AX800U, TC-58AX800U How can I confirm that my TV is working properly?, Why doesn’t the remote control work?