FAQ

Before requesting service or assistance, please follow these simple guides to resolve the problem.

If the problem still persists, please contact your local Panasonic dealer or Panasonic Service Center for assistance. For details (p. 55, 56)

For additional assistance, please contact us via the website at: www.panasonic.com/contactinfo

www.panasonic.ca

White spots or shadow images (noise)

Check the position, direction, and connection of the antenna.

Interference or frozen digital channels

(intermittent sound)

Change the direction of antenna for digital channels.

Check “Signal meter” (p. 35). If the signal is weak, check the antenna and consult your local dealer.

SUB

MENU

Pictures from external equipment are distorted when the unit is connected via HDMI

Is the HDMI cable connected properly? (p. 40, 41)

Turn Off the TV unit and equipment, then turn them On again.

Check an input signal from the equipment. (p. 49) Use equipment compliant with EIA/CEA-861/861B.

Recording does not start immediately

Check the settings of the recorder. For details, read the manual of the recorder.

The remote control does not work

Are the batteries installed correctly? (p. 6)

Are the batteries new?

Select the correct remote control mode (p. 13, 20)

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Panasonic TH-42PZ800U quick start Intermittent sound, Check the position, direction, and connection of the antenna