10
Before Calling for Service
If you think the touch panel is broken or if it is not operating correctly, check the following before calling for
service. When using Windows XP or Vista, refer also to “Troubleshooting” of the installation manual of the touch
panel included in the supplied CD-ROM.
For Windows XP, Vista and 7 *1 Windows 7 only
Problem Check point Action to take Page
No action
occurs by
touching
Is the USB cable connected
appropriately?
Check that the USB cable is connected.
If using a USB hub, check that the power is supplied
from the USB hub.
8
Use the supplied USB extension cable. Because some
cables may not correctly function, use the USB extension
cable supplied with the equipment.
4
Are strong light sources or
devices that use infrared
rays located nearby?
This equipment is a touch panel using infrared rays.
Incident light containing infrared rays may hinder
operation of the touch panel.
Sunlight: It is not a problem as long as the infrared
transmissive part of the touch panel is not directly
exposed to sunlight.
Fluorescent light: It can be a problem because some
types of fluorescent light (particularly inverter type)
produce infrared rays.
White candescent light: It can be a problem because it
contains much infrared rays. Keep as long a distance
as possible between the equipment and the light
source, or prevent the infrared transmissive part from
being directly exposed to the light.
Device using infrared rays: Malfunction may occur if
a remote control or other device using infrared rays is
used for the touch panel.
–
Has the OS been started
up? Start up the OS. –
Has setting of the computer
been correctly made? *1
Check that “Use your finger as an input device” is
checked in “Touch” of “Pen and Touch” of Control
Panel. For more information, see the help information
of Windows.
–
Response is
lost during
operation
Is the USB cable connected
appropriately?
Check that the USB cable is connected.
If using a USB hub, check that the power is supplied
from the USB hub.
8
Is there a strong electrical
noise source (e.g., power
generators, air conditioners)
near the equipment?
Do not use the equipment near from a device causing
much electrical noise. The noise affects the power
source and interface, and may cause malfunction.
–